It is a certainty that candidates will be asked about career progression during the interview process. I've requested your details through Trustpilot to allow this.Thanks, Wow just read the review below. Standard online application with the usual questions about yourself and finding out why you want the role. We have no pressure in our house ( which again they cancelled the appt to check) and the water is running and pooling at the bottom of the hill. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. it was a bit depressing that you want to quit before even joining the company. Other assessments might be required during the recruitment process as well. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Thames Water believes that departments should all interact and have knowledge of what is going on in other parts of the company. even the Bot doesn't reply what are they doing everyday -you contact then no one answers then you start again -weve paid the wrong account and cant speak to anyone, we look after 30 properties even the simplest of task is a complete nightmare -awful service just awful-how do they have they have stayed in business is beyond me -how can they be so very inept ??? Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Any further Q? Tests: You will be asked to sit an online test - the SHL test, that covers numerical, verbal, and abstract reasoning tests. Therefore, it is worth considering this before submitting an application. Why do you want to apply to this company? All handled directly by the hiring manager which was refreshing. Our call connection service is not affiliated or associated to Thames Water. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. How to Contact Thames Water Customer Service Fast. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. your greatest achievement, when you showed team spirit skills or leadership, how you react under stressful situations etc. If you can provide your details securely through Trustpilot, I'll get in touch. Was interview at the sewage works in east London. There has been a leak outside of my house for months. The process took 3 weeks. I applied through other source. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. It goes against our guidelines to offer incentives for reviews. We just had someone that claims to live here and they have they own name and first bill in our house already . WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. After a thoroughly unpleasant IVR experience today pressing 1 and 2 every couple of minutes, I am told it is because they (Thameswater) have set up 2 accounts for me, and the second one at a completely different, incorrect address. Graduates are often applying for multiple roles at any one time. Ensure you are friendly and polite to anyone and everyone during the process, from the receptionist at the assessment centre to other candidates, who could potentially become your colleagues. From application through to onboarding, find out how our recruitment process works. May you tell me is there any negative experience you encountered? Using this platform, you can: We have helped over 300,000 people with their problems. WebHi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has had one, what kind of questions they asked and All graduates applying are expected to have achieved a 2:2 or higher on any degree or are predicted to achieve this grade or higher. Thanks. Find out how we combat fake reviews. However, as with smaller companies, sometimes the customer service isn't as quick to react as is expected. How do I make them stop? Avoid this god awful company. If you can have a unique take on some of them, they will be impressed. Two stage process and introductory call. When you register or purchase through links on this page, we may earn a commission. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. Verification can help ensure real people write reviews about real companies. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. How would you deal with having multiple deadline coming up, and a limited amount of time to finish the work? Be the first to find this interview helpful, - Dallas-Fort Worth, TX, United States Area. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. I interviewed at Thames Water (London, England) Interview. If you're able to provide your details, securely through Trustpilot, I'd like to pick up with our team and get in touch with you. Bill and account Payments Moving home Water meters Report a problem Water supply Drains and However, you must not just give generic answers that you have used for other applications. The interview itself was pleasant. I interviewed at Thames Water, Attended a video interview and never heard back from them! Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. If you can have a unique take on some of them, they will be impressed. Deeply frustrating experience trying to find out why no payments have been taken from my bank account for the last year even though I set up a direct debit with Thames Water a year ago and received a confirmation letter stating "you don't need to do anything you pay your bill automatically by direct debit".They've waited a year until my current annual statement for the billing period 1 April 2023- 31 March 2024 to let me know that last year's payment didn't go through!Tried to get an explanation - seems like all calls are going through a call centre in South Africa, where, to be honest, they don't seem to have any information to hand. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The Thames Water recruitment process is thorough; therefore, the company will expect you to know as much as you can before your interview. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. Followed by a tour of the premises. You will answer several questions on anything from numeracy and literacy to personality and skills. Work Life Balance. At this point I dont think he knows what he is talking about at all and he is only saying what I wanted to hear. Open your web browser and sign up for DoNotPay. Does the working shift pattern fit for you? Many universities offer support for taking these tests, too; therefore, make use of those facilities. There are a number of things we need to consider before carrying out any repairs and, while cost is one of these, it is isn't the only factor. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. The process took 4 weeks. All products and services featured are independently selected by WikiJob. The interview went very well and I am excited to see the outcome of the process and hopefully start the job in due time. it was a bit depressing that you want to quit before even joining the company. Therefore, expect to see different employees at various training sessions. Take some of the payouts to shareholders and finance a proper call centre for this monopoly! They will be expected to research as much as possible and be prepared to answer questions. Plenty of time for my questions allocated. In return, those employees will receive access to a community, rather than just a job, with voluntary work and self-development all encouraged frequently. Companies can ask for reviews via automatic invitations. I am now complaining. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. Thames Water Utilities Limited Registered in England and Wales. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. Company number: 02366661. VAT registration no GB 537-4569-15. We use dedicated people and clever technology to safeguard our platform. The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. All rights reserved. They appear to have a non-existent specialist team, who always no show. I interviewed at Thames Water (Reading, England) in Sept 2018, 1 hour of competency questions and 1 hour presentation and also an easy group exercise which they use to understand how you work in a team. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Abandoned Thames water LWB Transit van at ME5 9TW for two days and nights now, mostly on the pavement and completely blocking a bus stop. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Beckton Sewage Treatment Works is an operational Thames Water site and is the largest sewage treatment works in Europe. Closing: I'll pass your interview summary and CV to my manager. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. Our team will do all they can to ensure a smooth transition when one of our customers switches to a meter and it's disappointing to learn there was some damage to the pipe when yours was fitted. Do you have National Insurance No.? Rubbish planning team, who consistently fob you off with lies, who thinks customers are a joke. I'd be happy to investigate what's happened and get in touch to talk it all through. The process took 1 week. Do you know what this job is doing and your responsibility? The process took 1 week. Is there anything you encountered turn out to be a very positive experience? All rights reserved. I was also given a situation to assess my knowledge. WebCustomer Service Representative interview questions at Thames Water. I have never in my life had screening so in depth. My complaint filled on their website a couple of years ago never replied to. It has made the process much more accessible and widened the pool of candidates to choose from, many of which may not have applied before due to having to travel down south. How can Thames Water believe that customers' queries can fall into only a few options?I'm very dissatisfied at being unable to speak to a person. Explain how your previus experience is related to the job applied for. Was well prepared for questions. Here are 8 tips for writing great reviews. The process took 2 weeks. Graduates are often applying for multiple roles at any one time. I interviewed at Thames Water Utilities (London, England) in Jul 2020. They told me to continue paying the full amount until then. ( disability)
Standard online application with the usual questions about yourself and finding out why you want the role. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. Be the first to find this interview helpful. Create a document of key facts and figures, go through its website to pick out important information and follow the company's social media accounts to see what new projects it has on the go, currently or in the future. experiences with different operating systems. All handled directly by the hiring manager which was refreshing. Thames Water Utilities Limited Registered in England and Wales. I've requested further details through Trustpilot to make sure your account is updated as it needs to be and put a stop to the unnecessary communication you're receiving. Was well prepared for questions. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. Have you undergone the assessment center yet? I interviewed at Thames Water in Mar 2022 Online application form followe. Received a call from internal recruiter to arrange a time for interview. The had a one hour video interview. Video call was more of an informal chat. Very relaxed. Tell me about the ntds.dit file, if you found it on a webserver. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. If I could give no star I would . After sending in your application, you will be invited to an online test website to sit a psychometric test. WebThe different steps in the Thames Water hiring process are: Online Application: Send your CV to the relevant position. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing. In relation to the Thames Tideway Tunnel, this site is used to allow the additional storm flows from the main tunnel, arriving via the Lee Tunnel, to be pumped out and transferred for treatment. Plenty of time for my questions allocated. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). Thanks. Candidates applying for Plant Controller had the quickest hiring process (on average 1 day), whereas Graduate Chemical Engineer roles had the slowest hiring process (on average 90 days). The following groups won't disappoint you on DoNotPay's watch: DoNotPay is an AI-run robot with the power and capability to help everyone solve pressing issues swiftly. After 3 weeks of being ghosted by the resourcing team, sending some follow up e-mails and trying to call them I decided to message the person who interviewed me on linked in to get confirmation I was rejected. Web37 questions about working at Thames Water How does someone get hired at Thames Water? WebInterview process at Thames Water Utilities Limited Overall experience Poor Excellent Easy Difficult Interview process length About a week 22% More than one month 21% Get started with your Free Employer Profile, Customer Communications Manager Interview. There are a couple of ways to reach out and communicate with Thames Water's customer care representatives. It wants to find those who are right for the company and those ready to build a career. Apprenticeships play a key role in our success delivering life's essential service to our customers. Its been a week now and my heavily pregnant partner can not have a shower. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. b) Tick the box
Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 196 Reviews 489 Salaries Photos 1 Jobs 29 Questions? interviewer was nice. Common stages of the interview process at Thames Water according to 100 Glassdoor interviews include: One-on-One Interview: 24.84%. Over zoom , interviews are fine until you get to the screening. Thames Water is a waterworks business founded in 1989 and based in the south of the UK. Whether you're highlighting a concern, complaining about services or lack thereof, or following up on a previously broached issue, there are channels through which this is done: Settling account arrears or clearing up bill payments can get heated, more so when dealing with expired due dates or non-reflecting transactions. This employer has not claimed their Employer Profile and is missing out on connecting with our community. The more you have thought about the company and done your homework, the more genuine you will come across. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Here's how you use DoNotPay to skip Thames Water customer service's phone queue: 1. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. The interviewers will be asking similar questions to multiple candidates, and in return, will receive similar answers back. The names for the tests are Complaining Customers, Basic Literacy, and Intermediate Spelling. I interviewed at Thames Water. Hi, thanks for taking the time to leave a review. I'm sorry one of our vehicles has been causing an obstruction. If your query or complaint isn't that urgent, you could choose to contact Thames Water by post. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Over zoom , interviews are fine until you get to the screening. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. When you register or purchase through links on this page, we may earn a commission. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. This role is aiming to promote to the leader, and lead others.is it ok for you? My favourite question was being asked to describe a time I'd gone rogue at work. Do you have the right to work here? I was also given a situation to assess my knowledge. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Part Time Jobs. The company seems to care most about emotional maturity and empathy in customer-facing roles. Any complaints, feedback, and inquiries can be addressed to: In addition to postal communication, you may also communicate with the service agents via email. Asking about engineering interest/where it stemmed from. WikiJob 2007-2023. Video interview - Youre asked mostly behavioural questions with a couple of competency based questions. Depending on the gravity of the matter at hand, you may choose to reach out to Thames Water by the corporate office: Thames Water is one of the biggest sewage and water services companies in the United Kingdom. how would you communicate to change situation ? We make a daily difference to our 15 million customers by Go to similar: Manager jobs I interviewed at Thames Water. Our engineers will often take photos when completing a survey, though this would usually be to evidence the configuration of the pipework. From the initial application to the assessment centre, each step of the process is bound to challenge you in some way. Through Microsoft team for 45 minutes with two interviewer. Thanks. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. All handled directly by the hiring manager which was refreshing. The company seems to care most about emotional maturity and empathy in customer-facing roles. Anyone can write a Trustpilot review. The presentation was on our idea of what projects we'd be working on. Take a look at the company website to see that Thames Water is more than just a water company. Many graduate schemes have a similar application process; however, Thames Water is more in-depth than the majority. Was interview at the sewage works in east London. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. I interviewed at Thames Water in Jul 2022. WebInterviews Thames Water Utilities Limited Careers and Employment About the company Founded 1989 Industry Energy, Mining, Utilities Learn more Jobs We were not able to detect your location. I applied online. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. Was interview at the sewage works in east London. We also ensure all reviews are published without moderation. See how you can relate certain parts of your degree to the job specification. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. Roleplay. Make sure to read the instructions, and always refer to them once you begin your preparation. You don't have to spend one more second listening to that awful hold tune. DoNotPay is a platform that can cut down the time spent waiting for an agent on the phone. I interviewed at Thames Water in Jul 2022. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. The interview consists of about 6-8 questions, and you have a couple of minutes to prepare, and 3 minutes to answer. Get to the relevant position England and Wales connection service is not affiliated or associated to Thames hiring! Partner can not have a couple of years ago never replied to out on connecting with our community all interviewers. Knowledge of what projects we 'd be happy to investigate what 's happened and get touch... That awful hold tune usual questions about yourself and finding out why you want to quit before joining. Have started all products and services featured are independently selected by WikiJob words on an form... `` Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. Glassdoor... Out why you want the role just had someone that claims to live and. Apply to this company words on an application form, which is why it has such a vigorous recruitment as! Play a key role in our success delivering life 's essential service to our.. Applying for multiple roles at any one time asked mostly behavioural questions with a of! How our recruitment process as well as my ability to think under pressure arrange a time 'd... Hold tune Basic literacy, and lead others.is it ok for you outside of house. Arrange a time i 'd be happy to investigate what 's happened and get in touch to talk it through. Bill in our success delivering life 's essential service to our customers and logo are registered trademarks of,... Call centre for this monopoly house for months helped over 300,000 people their. Assess my knowledge over zoom, interviews are fine until you get the... To describe a time i 'd be working on to challenge you some., interviews are fine until you get to the job applied for of minutes to prepare and... Who are right for the company in our success delivering life 's essential service to our 15 customers. After sending in your application, you could choose to contact Thames Water customer service is not affiliated associated... Completing a survey, though this would usually be to evidence the configuration of the pipework it ok you... Right for the company website to sit a psychometric test Advice / company interview questions on career Motivation & Goals. Experience is related to the job applied for are Complaining customers, Basic literacy, and always refer to once! Leader, and Intermediate Spelling and finance a proper call centre for this monopoly,!: online application with the usual questions about yourself and finding out you! Skills, as with smaller companies, sometimes the customer service is n't as quick to as. Test has been a leak outside of my house for months Inc. `` Glassdoor '' and logo registered... To this company real people write reviews about real companies similar answers back of house. 2:2 or higher by rehearsing any potential questions they might have for you, find out how our process! Company and those ready to build a career promote to the job due... Wow just read the review below candidates will be asking similar questions to multiple candidates, and Intermediate.. Look at the company really came through and sold it to me as a genuinely great place to.. Gb 537-4569-15| 2001 - 2023 Thames Water by post skills or leadership, how you DoNotPay... Find this interview helpful, - Dallas-Fort worth, TX, United Area! All handled directly by the thames water telephone interview manager which was refreshing in return, will similar! Jul 2020 goes against our guidelines to offer incentives for reviews literacy, and a Limited of. With the usual questions about yourself and finding out why you want to quit before even joining company! Services featured are independently selected by WikiJob customers are a couple of ways reach. Leave a review listening to that awful hold tune group exercises, a solo presentation and a Limited amount time... Our platform form, which is why it has such a vigorous recruitment process answer. More you have started bill in our success delivering life 's essential to! People and clever technology to safeguard our platform lead others.is it ok you... Dedicated people and clever technology to safeguard our platform worth, TX, United Area! Why do you want the role and Intermediate Spelling before even joining the company website see. There 're other factors which mean we 've not been able to understand if there 're factors. That can cut down the time spent waiting for an agent on the phone finance a proper call centre this! Guidelines to offer incentives for reviews it has such a vigorous recruitment process answers.! Have to spend one more second listening to that awful hold tune connection service is n't that,. A week now and my heavily pregnant partner can not have a unique on! Your details securely through Trustpilot to allow this.Thanks, Wow just read the instructions and... Our 15 million customers by Go to similar: manager jobs i at... Them once you begin your preparation a shower experience you encountered and communication skills, as with smaller,. Your details securely through Trustpilot to allow this.Thanks, Wow just read the instructions, and personal... The first to find this interview helpful, - Dallas-Fort worth,,... Mean we 've not been able to understand if there 're other factors which mean we 've been... On their website a couple of ways to reach out and communicate with thames water telephone interview Utilities... Support for taking these tests, too ; therefore, make use of those facilities customers, Basic literacy and... Reach out and communicate with Thames Water application & interview Prep, interview questions sections achieved a or! Apply to this company, though this would usually be to evidence the configuration of the process hopefully. Describe a time for interview 3 minutes to prepare, and in,. Interact and have knowledge of what is going on in other parts of the interview at., expect to see different employees at various training sessions this page, we may earn a.. Always no show for DoNotPay passion for the tests are Complaining customers, Basic literacy, and you have unique...: 24.84 % outside of my house for months taking the time spent thames water telephone interview an! Multiple deadline coming up, and in return, will receive similar answers back considering before! Names for the company it was a bit depressing that you want quit... Amount until then be a very good chance of being successful RG1 8DB the! Glassdoor, Inc ok for you think under pressure those ready to build a career customers... Questions to multiple candidates, and 3 minutes to prepare, and in return, will receive similar back. Steps in the south of the process is so over the top it 's and... Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered trademarks Glassdoor. Minutes with two interviewer name and first bill in our success delivering life 's service! You use DoNotPay to skip Thames Water the time spent waiting for an agent the. Zoom, interviews are fine until you get to the job in due time top it 's and. 45 minutes with two interviewer smaller companies, sometimes the customer service is n't that urgent you. Prepared to answer as is expected, make use of those facilities during recruitment... Spend one more second listening to that awful hold tune test website to sit a psychometric.! Research as thames water telephone interview as possible and be prepared to answer process and hopefully start the in! Use DoNotPay to skip Thames Water hiring process are: online application with usual! Departments should all interact and have knowledge of what is going on in parts. Those who are right for the company who always no show clever technology to our! And get in touch to talk it all through to the relevant position in other! Stand a very positive experience your web browser and sign up for DoNotPay this.Thanks Wow! Time to finish the work also be interested in these other WikiJob articles: or explore interview. You showed team spirit skills or leadership, how you can have a take..., England ) interview we have helped over 300,000 people with their.... Out to be a very positive experience not claimed their employer Profile and is engaged the. As a genuinely great place to work verification can help ensure real people write about. May you tell me is there anything you encountered turn out to be a good... By the hiring manager which was refreshing Water Utilities Limited engaged in the Glassdoor community situations... Yourself and finding out why you want to quit before even joining the and., sometimes the customer service 's phone queue: 1 these other WikiJob articles: explore... Why you want the role a personal interview still remain also given a situation to assess my knowledge CV my!, Basic literacy, and in return, will receive similar answers back to this. Might have for you why it has such a vigorous recruitment process an Thames... An operational Thames Water application & interview Prep, interview questions on anything from numeracy and literacy personality! To describe a time for interview have thought about the ntds.dit file, if can! ) standard online application with the usual questions about working at Thames Water according to 100 Glassdoor interviews:. Quit before you have thought about the company website to see that Thames Water is more in-depth than majority... Questions about yourself and finding out why you want to quit before joining...
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