2 and a half weeks later, the toilet is starting to back up again. BBB is here to help. Sign up to receive our free weekly newsletter. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. For those looking to hire a plumbing service, Mr. Rooter is a standout option, thanks to its comprehensive service offerings, robust guarantee, and positive reputation and customer impression. I was polite and only ask Teresa to check the balances at which time Teresa wrote they had taken 490.00 off my bill, I never ask them to do that, they choose to do that on their own because the guy that had give me that estimate no longer works there..** this is cellphone number. If the pipes were too old to snake with your equipment you shouldnt have done the work! 1. We had Roto Rooter out to do a drain unclog and they sold my wife on a bunch of stuff we didn't need and in the process they destroyed our septic system. I checked on his progress concerned he may be damaging the pipes. Better Business Bureau:
Convenient. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. "Hello ****, this is Ted at Roto Rooter. It is a percentage of the costs he had to purchase! HIRE SOME ONE ELSE. 1/31/23 - *********** - tristan #****
Well Known Reputation. Small bathroom was clear. Their investigation involved creating a hole and opening my ceiling. There is no possible way they have a legitimate 4.8 stars. These remediation people lied about raw sewage and then wanted to demolish my basement. As the time neared, I called to verify. This was to be at 0900. Avoid Roto Rooter at all costs. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. When you are charging 863.57 you should at least stand behind your work for 41 days. This company needs to stop this practice immediately. 15 days have passed! Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. International Association of Better Business Bureaus. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. This needs to be stopped. Customer agreed on getting $75 credit back on card. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. UP to this time problem has not been fixed. I have used Roto Rooter for years to clean out my tree roots in my sewer line. The landlord received the estimate on 12/14. They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. So I called Britton. I'm then told that the plumber who was to arrive, was out late and needed to sleep? The time is currently 10pm local time. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. It goes against our guidelines to offer incentives for reviews. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. I stated they refunded me $150 already. We have provided a $400 discount. Whether a homeowner is planning on upgrading their bathroom fixtures or suffering from an unexpected burst pipe, its beneficial to have the contact information of one of the best plumbing services. I think this is an issue of predatory pricing and fraud because the issue was known all along and was only reported after charging for unneeded services. If you cannot be there that day dont make the appointment. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Date of experience: December 11, 2022 JH Jim Hession 1 review CA We were shocked, what a scum bag company, the fee was never disclosed. After he left, I went to use the shower. He left the job undone. kichen sink can't be used because down under the sink water is leaking. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. We are being reasonable. Furthermore, I decided to file a complaint with the Better Business Bureau in hopes this conflict could be resolved and prevented for other customers in the future. Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential. Then, the plumber calls, not the dispatch and says I'm 1 hour away. The equipment could not execute the job. We were billed $1,354.40. So, he cabled again under the original service warranty. Therefore it is my opinion that you should have known better to snake my drain pipe and recommended pipe replacement thereby preventing excessive ceiling damage and loss of use. Desired outcome: The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was notably upset. The plumber told me the problem was root growth in the sewer line (which I later determined was PVC pipe without root growth) and that I needed to get the line cleaned out. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Its location on this page may change next time you visit. Desired outcome: If the drain wasn't fully clear. For your unit **. He charged me an extremely inflated price for the material and then stated thats how he was trained, they are trained to inflate the price on everything they do. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. I will be disputing this charge with my credit card company. This company is truly ripping people off. At that point I told him I had built custom homes for 35yrs. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). It had become clear to me that the charging was never going to stop. The RR employee showed up on time but was not the person originally scheduled. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. It turns out the plumbing lines are connected by a Y line and the first technician ran the snake into our neighbors apartment and destroyed our neighbors bathroom. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. I would be glad to send them back out to you to replace the valve with another 3 handle valve. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Provider: RotoRooter Livonia In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating.
Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. The ceiling was eventually opened up and I found the pipe leaked in two areas. Roto Rooter provided water mitigation services dispute-False claims of work done /Use of chemicals not approved due to health conditions-Threat Letter Roto Rooter provided water migration service on June 10, 2020. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Stay away! I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Very nice and awesome people. Details: 1. Find out how we combat fake reviews. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. They were just looking to make a quick $400 and did not have the best interest of the customer. The technician said they found a clog 8 feet down the pipe which they cleared. The stains would not fade. It appears that the valve is just to old and would need to be replaced. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Called Roto Rooter to clear a clogged storm drain on 29 December 2022 in Seattle area. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". BS. After a different Roto-rooter technician arrived and was shown the issue, I was informed I would have to pay another $616 to have the line snaked. I asked the cost on the toilet flange and he priced that at $750. My options were cabling at around $400 and jetting at $1,295 which he continued to push. I was yelled at by the employee when I stated this was unfair. How BBB Processes Complaints and Reviews. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Submitting a response indicates a willingness to work with customers to make things right. About the Business. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. After 45 min. I had a great experience with our plumber, Van. 2. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Which is not code but would do it since that is what you prefer. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. BBB Business Profiles are subject to change at any time. Is this your company? Here are the reasons for my complaint:
But our neighbor had no confidence in Roto-Rooter and insisted on having another party do it. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! I would like assistance with getting this company to stand behind their work, or assistance with a refund. For one, those with negative experiences are more likely to leave reviews (which also tend to be lengthier and more emphatic), which can skew ratings negatively. Total of Entire Work: $2000+
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