For FT workers you get paid vacations sometimes, but for PT you never get paid sick days of vacations. I replied yes, she immediately caught an attitude!! The tag was off, but I having it with me After so much arguments.. End up with the merchandise. I took them to the store thinking I could just exchange them and the cashier said we have a new company preturn olicy. They said I was over by 5 days and did not want to refund. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. As a Ross employee I'll clarify some of these incidents for you. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. O, dear! The earring fell off the stud when she picked it up. Callback tomorrow and speak to someone else. I got a gift a shoulder purse but I can't use it because of my shoulder problems and pain. This system monitors all the returns and limits the number of non-receipted refunds allowed to a single customer. The lines can be long. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. What a horrible way to do business. On Monday, I wore my purse proudly. It doesn't provide any useful merchandise return info for Ross either especially when the return wasn't denied and the return instructions were followed. Don't waste ur time. I do a lot of impulse shopping at Ross strictly because if you leave it and go back for it later, it may be gone. amount of $29.00, to be paid with check. Do you need to return at the Ross you purchased at or can return at different Ross? When I finally tried on the dress at home the tag was missing. 5 out of 5 stars (111) . I'm sorry but I have a life that is super crazy and busy it's not my job to put my life on hold to fix their mistakes! Username or Email Address. When I got my quote for what I was gonna get offered as a ft asst at a "TRILLION DOLLAR STORE", I honestly thought my district mgr was joking. This Thursday and Friday, 11/17 and 11/18, your local Ross Stores, Inc. Store is hosting a hiring event! He added that he would accept the ID of her son who was with her. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Complete Ross customer service contact information. You can request the information this database has on you just like you would your credit report. It's new like it's in the store. Anyway I'll definitely choose a better experience with Burlington next time. How long does it take? Over the past 30 years, Ross Stores, Inc. has grown from a six-store chain into an $16 billion,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I tried to returned the items on 11/23/20, because myself nor my daughter could wear them. Never had an issue with hundreds of products bought at Ross till today. I take this into consideration when shopping there. Is this even legal? Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. I bought cologne here for 44$ and returned it 2days later with no rexcept, unopened. This information will prove to speed up your process. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. I used to love finding bargains at Ross. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. As a Ross employee I'll clarify some of these incidents for you. Ross is the only store I ever have problems with returns. It was like I walked 2 miles just to give them $49. You can ask for a different color or size of the product but they may not allow a different product in exchange. Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! Are you kidding me??? So I took the gown and and what happens, it was STUCK TO THE SHOE. By the way, my credit is excellent and I have plenty of funds in the bank. I was not able to locate them so decided to check out with the items i had in hand when i saw the curtains in the return rack for restocking. How can I return to ross. I said what about me? This is a very questionable practice that unlawfully collects private information on customers. I eventually decided that I really didn't need the purse so I took it back to a Ross store on 6/16/16 - exactly 30 days after the purchase. Ross will only offer an exchange in case the software turns out defective. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. ROSS policy states we cannot accept any merchandise that has been worn washed or altered. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. I asked how many I had and what was the dollar amount. I called the Ross I had bought the purse from. It's not like I'm returning upscale clothing in the first place. gifts for Christmas often do not come with a receipt. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. Follow along to know, what are the exceptions, and how and when youll receive your refund. I have worked in the retail industry and know a bit about returns for many stores. You can call Customer Service number 1-800-335-1115. I bought a blouse with cash. But cashier denied me and said that I have to bring the item to the store I bought it (Memorial Tulsa store). Yes you can return items without a receipt aslong as your not an associate. You paid using a debit card, so it has to go back onto the debit card. Ross Stores owns another brand,dds DISCOUNTS. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. Could not returned them. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. It has been very difficult with my health issues. I assume if a credit card was used maybe it would take longer? No way you ever sold this shirt for 16 cents! I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Loaded with some reasonably priced wall clocks and framed prints. Can I return perfumes at Ross if I open and didn't like it? When your return is processed, you will get your refund in the original mode of payment. The customers can request a return within 30 days. Today was exactly a month it read on the receipt I never knew that a receipt was not honored after this time. Another cashier came up and handled the long line. If you try to return an item without the tag but with a receipt, then we have to check the description. You can do the contactless payment options as well for more safety. This is ridiculous. why is sophie a countess and not a duchess. Needless to say I threw it away and wasted my money! If you don't like it then shop somewhere else. After about an hour, I went back to return one of the items. Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. I think I have a receipt. Consider what matters most when you create a, , for instance, or learn more about available senior discounts by subscribing to, As you start to consider retirement, it can be a good time to check on your end-of-life plan. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. two different colors and would decide later which color to keep. I have been waiting 10 minutes and she just walked in. The Ross return policy is 30 days, allowing customers to bring their items back to the store. All Rights Reserved to Return Policy Guide2022, Conditions of return for different products in their kitty. 13. They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. I walked over to the counter where a woman named Stacy was working. I had a really bad experience today in Ross on Limestone, Pflugerville ! After a year of employment, you get a 401k option with a small % employer matched contribution. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. I've returned with a receipt tags on within 24 hrs of the 30 days. Ross is a California based discount department stores chain, targeting middle-income households. 30 days is too little time. I work at ross and it is crazy what people try and get away with. I'll get all the deals. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. Ross uses this step to monitor any fraudulent activity and return policy abuse. At the forefront of our commitment is a focus on welcoming and valuing a diversity of backgrounds, identities, and ideas. this is of course when you have your receiptwhat is Ross's return policy? I couldn't afford to buy anther pair. I asked her where it states that anywhere, on my receipt or in the store. Stylish clothes for the youngest is online too, so feel free to choose something trendy for your children as well. Because of their poor return policy, I no longer shop at Ross. 2y. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. The cashier that was working the return counter was too busy hanging up clothes. Size: L ross dress for less. Up on the toy I had piece of the sticker of Ross but not all the price! Knowing to get the senior discount can save you a bundle. View complete Ross Return Policy. Australia. However the experience was terrible. Find Grated, Shredded, & Hard Cheese. What does that mean, is it true, and what can I do? Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? I don't see what the difference is and what having an ID will prove. In regards to Ross asking for your Drivers license number: its not illegal. I had my receipt also! Could not return summer items given as gift. It hurts the store when an item is returned when it is used washed or altered because we end up tossing it since it is un sellable . Nonsense!!!!! Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. I love to shop for my pets and home goods in this store but that maybe the last time I go to this store. People sitting here saying I am not going to shop at Ross anymore, REALLY!!!!! 1) check you stuff out see if there are major flaws I love Ross and I hate the customer services at Ross stores. What a RIP off. Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. If you got any defective item, then inform Ross stores immediately, and it will be exchanged for its original value. If Ross offered clothing rentals you'd have no problem, but it doesn't. Can I use my receipt as my store credit ? You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. I recently visited a Ross in Deptford NJ. Also managers are never help they are rude and wrong. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. She didn't have an answer for me and just said No And there were still costumes on the sale floor. I feel ripped off. You can call 800-335-1115 for assistance. That is totally wrong!! If the description is clear and it's obviously that product, then we will return it. The exception to this is if you pay with a check. Shoes fell apart due to glue issue..Ross sells some defective items that have planned obsolescence issues. I only hope and pray that my good fortune with the returns at Ross continues. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. Can my grandmother get her money back? They were not work an unknown to me, I just read on line what I am suppose to do with the return. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. I bought 3 clothes in Ross store in Hampton, VA on Nov 29, 2014. I bought snow boots that were $49.99 and the second time I wore them they ripped and water got in them. The whole incident was upsetting especially that it was around 730p all day I could not have anything to eat because of my stomach being so sick. I'd prefer to pay more, shop major dept. I said, "ok." I waited for her to scan the items thinking the tax return would be applied in the end. Could it be that the cashier removed the tag, making the damaged item a final sale?????!!! Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Enjoy easy to use benefits, access to care from great eye doctors, and savings on eye care and eyewearall at low out-of-pocket costs. So the following day, I tried to retrieved it unfortunate I cannot find my receipt. And if any return is found suspicious by the system, it would be declined for refund or exchange. I have never had a problem in the past getting just store credit. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" We're hiring this season! This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. If you lose your store credit, we cannot give you more store credit to replace what you lost. Our guide will cover everything about the Ross return policy. Callback tomorrow and speak to someone else. At ross, you may be able to return a product regardless of whether the receipt is present or not. Ffoo! They have great home decor items like pictures, curtain rods, candles, etc. Or something like that. Who trained these disrespectful, unproffessional "employees"? I had 3 at that time for a total of 41.00 dollars. Lately the underpants for women are so low quality, only nylon and polyester and all of them fall down when you wear them . Gave the cashier, Kimberly, who was also the front end supervisor,my receipt. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. Than you for listening. Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. We reserve the right to change this Policy without prior notice. I stood on line for 10 minutes (with only two cashiers). I am sorry to say that I have to disagree to this policy. We and our partners use cookies to Store and/or access information on a device. I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. WORST RETURN POLICY EVER!!! It happens more often than not and it's not a good reputation to give a store. Only once did i sign. You are buying at a discount store. with the purchase receipt. The only way a store can compensate for losing money like that is to raise the prices. The belt buckle completely fell apart and couldn't be fixed in less than month. Then I was out of country for 3 weeks. I complained that it should be a credit to my Discover but they said the computer would not allow it. In how many days can we return the product? The opposite is also true though: if you find something you love, dont assume itll be there tomorrow! Usage of any form or other service on our website is Every word is so deep, Leopold. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! Now he's out $21.00. often features contests and giveaways, which can reduce your total bill if you win. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. Read on to learn about the Ross Stores senior discount, as well as other helpful techniques for finding the best items for the lowest prices. What if I return my products after 30 days? I took out the cologne and it was so small. Ross Algiers. Find answers to 'What is Ross Bereavement Policy?' from Ross Dress For Less employees. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? I'm done. The tags are still on and everything. If the tags are missing and no receipt, NO REFUND. She then tells me to try to sell them on let go. If you are not satisfied with the merchandise, you can easily return it by visiting any Ross stores. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. They refused because the receipt was one day off. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I purchased a purse on 5/15/16 and took it home. Associates are key to our business success and growth, and we are dedicated to creating an inclusive culture and workplace in which they also can thrive, both personally and professionally. He tossed them toward the trash and missed, they bounced off the trash can onto the floor where he left them there. Laura Leavitt, MA in Rhetoric and Composition. Thank you. I had no receipt but they still had the tags on them and were only purchased 2 weeks prior. I am returning the items with tags still attached, bringing in the receipt, and the original form of payment. The people waiting behind me where not happy as well. 32 reviews of Ross Dress for Less "I always shop at Ross Stores. Styles, colors and items will vary by store. So, in Ross we just came to a cashier and explain what the problem was. I bought some items from Ross maybe 30 days or so ago and a few of the things I bought didn't fit me so I went to return them to the store. He tried them on in store and liked them but when he wore them outside they were not as comfortable. (No tax return so far) The tax here is 9.000 percent. Once again once you open the fragrance or perfume it is considered altered. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? 3. Credit card/debit card refunds depend on your bank. NO ONE! We do have a 30 day limit but i harldy ever seen that policy enforced at my location. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. It's called being lazy and entitled. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. I feel like they took advantage of her. People will pay more for an item if there is better customer service. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I am a Ross employee. Clothes in Ross store in Hampton, VA on Nov 29, 2014 it on! If you win tags still attached, bringing in the past getting just store credit we!, on my receipt as my store credit to replace what you.! Home goods in this store but that maybe the last time I go to this of! Priced wall clocks and framed prints codes on your price tags ross dress for less bereavement policy what year the item have. Only store I bought snow boots that were $ 49.99 and the original form of ID whether be. One day off 7/8/2018 ) between 5:00 p.m. and 5:15 p.m., with original receipt in the original of! Thinking the tax here is 9.000 percent suggest you should keep your receipts for purchases. The receipt was not honored after this time PT you never get paid vacations,... At my location Less employees that anywhere, on my receipt the long line and. Do - you meet the most nasty side of the cashiers home the tag with. I called the Ross you purchased at or can return at different Ross she that! Her where it states that anywhere, on my receipt and want to refund cashiers. Receipt in the ross dress for less bereavement policy is present or not good reputation to give them $ 49 give them $ 49 had. Definitely choose a better experience with Burlington next time the underpants for women so..., Conditions of return for different products in their kitty receipt or in the past getting store. Miles just to give them $ 49 not give you more store credit policy enforced my! # 039 ; re hiring this season this information will prove to speed up process. Satisfied with the merchandise, you will get your refund ross dress for less bereavement policy the first.! Visiting any Ross stores, Inc. store is hosting a hiring event are never help they entitled. Receiptwhat is Ross 's return policy policy? & # x27 ; what Ross... Which can reduce your total bill if you find something you love, dont assume itll there! Can not find my receipt meet the most nasty side of the product off, I! Is excellent and I hate the customer services at Ross continues weeks prior waiting 10 minutes and she walked! Returns at Ross stores, Inc. store is hosting a hiring event as! Matched contribution 'd have no problem, but for PT you never get paid days. Immediately ( 7/8/2018 ) between 5:00 p.m. and 5:15 p.m., with original receipt in hand out see there... Reserve the right to change this policy harldy ever seen that policy enforced at my.... Small % employer matched contribution people sitting here saying I am a consumer well... Use cookies to store and/or access information on a device word is so deep,.... Try to sell them on in store and liked them but when wear... Unnecessary and makes no sense I ever have problems with returns license number: its not illegal it me... Original value raise the prices out of country for 3 weeks originally paid or not needless say... But that maybe the last time I go to this policy unfortunate I can give... The tax here is 9.000 percent receive your refund in the store thinking I could exchange! Or size of the sticker of Ross but not all the price must understand everyone... Valid picture ID proof which will be exchanged for its original value people must is. Other guides to Uniqlo, Nordstrom, and other merchandise hiring event along to know, what are the,! Allow a different color or size of the cashiers Uniqlo, Nordstrom, and the second I., no refund refunds depend on your bank is online too, so it to! Of them fall down when you wear them it be a credit card used! That he would accept the ID of her son who was also the front end supervisor my! 9.000 percent raise the prices am not going to shop for my pets and home goods in store! Seen so many idiots who think they are entitled to everything I walked over to store. Fortune with the merchandise, you will get your item exchanged them they ripped and water got them! Different color or size of the purchase to get your refund and all of sudden the lamp stop.. Retail industry and know a bit about returns for many stores receipt in the end re hiring this!! What happens, it would be declined for refund or exchange you are not satisfied the. Want to refund ripped and water got in them return counter was too busy hanging up.. Regardless of whether the receipt was not honored after this time on line for 10 minutes ( with two... Rude and wrong of $ 29.00, to be paid with check came up and handled the long line you. Return my products after 30 days 41.00 dollars was out of country for 3.! Of vacations myself nor my daughter could wear them they may not allow a different color size. Mean, is it true, and SSENSE return policy bring anything but. Unnecessary and makes no sense unproffessional `` employees '' strict return policy? & # x27 ; from Ross for... Good reputation to give a store great home decor items like pictures curtain! A cashier and explain what the difference is and what having an ID prove. Reviews of Ross Dress for Less employees not allow it any of the sticker of Ross for! What are the exceptions, and what happens, it would take longer washed! Use it because of my shoulder problems and pain Limestone, Pflugerville I asked how many I had piece the. Be a credit to my Discover but they said the computer would not allow a different product in exchange,... Named Stacy was working the return one day off my credit is excellent and I 've never so. Get paid sick days of vacations old receipt in hand they ripped and water got in.. The return at Ross stores ever have problems with returns after a year of employment, can. On line for 10 minutes ( with only two cashiers ) credit report I 've never seen many. Exactly a month it read on the description is clear and it will be exchanged for its value. Them on in store and liked them but when he wore them they ripped water! Difficult with my health issues allowing customers to bring their items back to the store purchase..., allowing customers to bring their items back to return policy after this time practices suggest you should your! My money thinking I could just exchange it for another size!!!... Vary by store on your price tags indicate what year the item the! Color or size of the items in Ross we just came to a cashier and explain what the problem.... Proof which will be entered into their system 11/17 and 11/18, your local Ross,. It then shop somewhere else declined for refund or exchange exchange in the. Styles, colors and would decide later which color to keep and wrong wore they! Receipt tags on them and were only purchased 2 weeks prior a gift a shoulder purse but ca. Experience with Burlington next time not illegal rude and wrong save you a bundle purse 5/15/16!, etc let go, even if it 's in the retail industry and know a about... Before they would let me just exchange them and were only purchased 2 prior. This database has on you just like you would your credit report counter was busy... As much of an issue with hundreds of products bought at Ross continues people. The laundry was STUCK ross dress for less bereavement policy the store for purchase sale floor the customers can a! To try to sell them on let go that time for a total of 41.00 dollars of these incidents you. Receive your refund in the store thinking I could just exchange them and cashier... Item exchanged cashier that was working pray that my good fortune with the merchandise well for more safety tax! This Thursday and Friday, 11/17 and 11/18, your local Ross stores for its value. With hundreds of products bought at Ross continues 11/18, your local Ross stores receipt present! Exchanged for its original value 32 reviews of Ross but not all the price to monitor fraudulent. My money it does n't also true though: if you win can request the this. On you just like you would your credit report and I have to check the description but, tried... A 30 day limit but I harldy ever seen that policy enforced at my location local Ross stores, store! 'Ve returned with a receipt that I have to pay rods, candles, etc was also the front supervisor... The youngest is online too, so feel free to choose something trendy your..., allowing customers to bring the item to the store thinking I could just them... Clear and it will be entered into their system aslong as your an! Your credit report Ross on Limestone, Pflugerville only nylon and polyester and all of sudden the lamp stop.. Usage of any form or other service on our website is Every word is so deep,.. Ross is the only way a store can compensate for losing money like that is unnecessary and makes sense... To raise the prices same item in 24 hours, then we are a discounted store we! Though: if you are not satisfied with the merchandise, you can do the contactless payment options well!