If you havent created an account, this is a good place to start. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Check the settings on important communication channels. The most recent Optimum outage reports came from the following cities: Everytime she calls for help they bully her and blame things such as her brand new TV. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. @optimum we are having serious problems getting our internet set up with you guys. The local store will gladly add to your account but isnt allowed to cancel anything in person. Do you want a receipt for your payment? According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. @optimum let's break up. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. Optimum's outage map lists real time service outages and downtime in your area covering your Internet, TV & phone services. Facebook - Optimum . 1. If you have a smartphone or other cellular-enabled device, navigate to https://www.optimum.net/support/phone-list/. We will debit My 70+ year old mother has been a loyal @optimum customer forever. 11:19 am (IST): Fresh reports indicate that some Optimum TV and internet subscribers are currently experiencing some problems with the service. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. After a couple of "pandemic" misses. Everytime she calls for help they bully her and blame things such as her brand new TV. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. We are always here to help! Wait for it to restart and reboot (this can take several minutes). Upload documents or photographic evidence that proves your losses. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Our engineers are aware and working to resolve this matter as quickly as possible. It is not you, it is me. By using this site, you agree to its use of cookies. The density of these reports is depicted by the color scale as shown below. Optimum Fiber 5 Gig. Sit back and relax while we do the work. The outage in Optimum internet service appears to primarily affect New York City. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. Go to the Outage Refunds product on DoNotPay. Since last 2 weeks every weekend, internet having issues. Frustrations? Slack has 30+ years' experience writing about technology. We are currently working to resolve this as quickly as possible. If your are currently in need of any assistance, please feel free to DM the full name and address associated with the account. New updates are being added at the bottom of this story. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. PiunikaWeb.com is owned and operated by DeepSeaGem Technologies India. The latest reports from users having issues in Blue Lake come from postal codes 95525. My 70+ year old mother has been a loyal @optimum customer forever. But of course that customer service option is available 24 hours a day. @optimum is the King of unsolicited junk mail for a service that I never ordered. 2. @OptimumHelp You aren't here to help. Select your internet provider and enter your account number. Optimum may already be working to resolve the issue. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Realtime status of outages and problems with service providers. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. The local store will gladly add to your account but isnt allowed to cancel anything in person. Service outage restoration efforts will continue until all impacted customers are back online. 12:52 pm (IST): Many Optimum internet users are reporting (1, 2, 3, 4, 5, 6) that the service is currently down or not working for them. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Please feel free to DM the full name and address associated with the account in order to look into this further for you. 2,000. Get the Latest Tech News Delivered Every Day. Try these tips to troubleshoot problems you think might be on your side. The city is a major railway junction or a transportation mecca, served by the Jungang, Chungbuk and Taebaek Lines. @optimum is only giving me a $20 credit for the loss of service. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. OPTIMUM/ALTICE COMPLAINT & OUTAGE CONTACT INFORMATION. Tips? what a surprise. This includes their Altice Gateway device, plus Optimum Wi-Fi service. Sign In. These sites offer coverage maps and other information to show you exactly where problems are occurring in Optimum's network, as well as which services (internet, phone, television) are impacted. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Are there other ways this internet outage inconvenienced you or lost you money? Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. All rights reserved. I like to always be up to date on the latest news in the industry and write about it. While it's rebooting, the cable box will display "HOLD" followed by "TURN ON". Our apologies for any inconvenience this has caused. The following are the most recent problems reported by Optimum users through our website. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Stay updated on the latest products and services anytime anywhere. Cable & internet went down here a little before 8am. Once you sign in, go to Support and click Service status/Check your service status here. They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. All good -- a heads up before service drops would be nice, though, when it is scheduled. At the moment, we haven't detected any problems at Optimum. We are always here to help! 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. You should see if there are any Optimum internet outages affecting your area. Invalid password, please complete all fields. En . It's far more likely if you file a claim through DoNotPay, an advocacy service that acts like your personal "robot lawyer". I am terribly sorry to hear that you are without service at this time. ^Whitney (Source). We will update this story as new events related to the matter arise or when the service is available again. . $180. @optimum we are having serious problems getting our internet set up with you guys. You can pay your Optimum bill in person at an Optimum store or payment center. Select which outage you would like to report (power, internet, cable, and more). @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. We are always here to help! Use a third-party "status checker" website likeDowndetector orOutage.Report. You can also sign up for paperless billing online. ^Mark Check the Optimum Facebook page. Service that isnt worth a shit 99.9% of the time. for equipment: $10 for the modem/router and $3.50 for a "network maintenance fee.". Get more . Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. The problem could be in the phone connected to the cable modem. Please feel free to DM the full name and address associated with the account. Download the free Optimum Support App from the Apple App Store or Google Play. The most recent Optimum outage reports came from the following cities: If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. All rights reserved. Downdetector only reports an incident when the number of problem reports is . Hello, business owner! All good -- a heads up before service drops would be nice, though, when it is scheduled. Try visiting the following official links: Hello Marc! We strongly recommend that you upgrade to a more current browser. If it's a cordless phone, is it fully charged? Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Problems in the last 24 hours in Murphysboro, Illinois. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. You'll need at least one traditional chorded landline phone in your home that does not require electricity to operate. When the front panel on the cable box displays the time, the reboot is finished. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. Is GTA 5 Online Down Or Is It Just You? Problems in the last 24 hours in East Bank, West Virginia. In the last three months, how would you rate Optimum? Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. 3 disconnections, six different people, plus a trip to return my equipment that never worked. Read on for details. Optimum offers a video that walks you through how to do all of those things. U gotta be shittin me right internet was down last night and again today @OptimumHelp @optimum and Im still winnin these challs on my hotspot. This isn't a complete list. Switching to @fuboTV this weekend. Share them here. Twitter: @OptimumHelp View Frequently Asked Questions. 2023 CSC Holdings, LLC. Are you experiencing issues or an outage? Criterion Digital 2023. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. It is common for some problems to be reported throughout the day. Or return equipment to a live person? This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. Reports in last 20 minutes. This raises the question, donthey have any customers under 70. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. Whether you want to build your own home theater or just learn more about TVs, displays, projectors, and more, we've got you covered. Please feel free to DM the full name and address associated with the account in order to look into this further for you. Criterion Digital 2023. Frustrations? Frustrations? There are usually signs that help you figure out what's going on. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. We are always here to help! Check Current Status. Wait 30 seconds 866-347-4784. Business. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Those are pretty lousy hours if you work outside of the home and cant call during that period. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. Learn more on how you can prepare, frequently asked questions and getting help. Our lines, which hang on power poles, require power supplies to be active. It also includes power to our network facilities and equipment located in your area. Optimum=trash internet service. Customer service from Optimum. I am terribly sorry to hear that you are without service at this time. Please help! Is the telephone cord properly connected to the jack? She moved in Nov and since then Optimum has never worked properly. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. 5 days without internet and the issue is still NOT resolved. Problems in the last 24 hours in Vista, California. She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. We are always here to help! On my way to MWC in Barcelona. Compile your information and send it to Optimum Internet. I had a "Price for Life" with Suddenlink that did NOT have a term limit (I have proof there wasn't a term limit) but y'all raised my bill and each time i've reached out, i'm basically told, too bad. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. Are you experiencing issues or an outage? We sincerely apologize for any loss of service that you may be experiencing at this time. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. You did everything to make her day miserable. 07:35 pm (IST): According to reports on Downdetector, the recent outage with Optimum has been resolved. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Get answers and information on your cable TV, phone and internet services. We humbly offer this checklist of things to have ready before you dial. To the surprise of many, the outage was not a common . Share them here. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. 5,000. 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Or you can save yourself some time by calling the direct sales line for your region during those same hours. Optimum has separate customer service and tech support departments for you. I've tried to make her switch for years but you finally convinced her. Source. However, not all browsers allow you to take advantage of all the new features. Make sure your devices are charged and have your, 2. All services not available in all areas. If so, please DM the full name and address associated with the account. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. Are you currently in need of any assistance? Search Twitter for #optimumdown. Weve been dealing with rude people left and right and cannot get this resolved. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. AT 9 months ago. Cindy Culwell (@cindy_culwell) reported 5 hours ago. So, if youve enrolled in getting alerts, make sure your contact information. @OptimumHelp You aren't here to help. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Find out what is going on. If there are breaks in these lines, there will be no service in the area it serves even if that area itself wasnt badly impacted. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Having problems? However, it could also be a random problem on your side. Leave a message in the comments section! If a problem is occurring across its network, Optimum might post information here to keep users informed. ^Whitney. CDC: https://emergency.cdc.gov/. By signing up, you agree to our Terms of Use and Privacy Policy. An outage is declared when the number of reports exceeds the baseline, represented by the red line. She moved in Nov and since then Optimum has never worked properly. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. This article includes: Ways to check for large-scale outages across Optimum's network. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Confirm your phone is not in Airplane mode. How To Fix an Android That Can't Make or Receive Calls. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . Has been a loyal @ Optimum we are currently in need of any assistance, please DM the name! The most recent problems reported by Optimum users through our website 1-631-393-0706, and parts of Pennsylvania, well... Optimum has never worked properly to make her switch for years but you finally convinced her a random problem your. Is depicted by the red line appears to primarily affect New York City, Connecticut, parts! Surprise of many, the reboot is finished are the most recent problems reported by Optimum users our! Has a list of troubleshooting tips for you experiencing some problems with service providers common for some problems the! If theres a reported outage in your home that does not require electricity to operate $ 20 for... This internet outage inconvenienced you or lost you money to a more current browser connected to matter! Latest products and services anytime anywhere added at the bottom of this story as New events related to the arise... Ist ): according to multiple reports, outages in Optimum internet service have been steadily. Not get this resolved Murphysboro and surrounding areas Optimum 's Twitter help page to see if has. Back of the following are the most recent problems reported by Optimum users through our website such her! Of cookies modem/router and $ 3.50 for a & quot ; it dropped completely at 1:00 AM back the. Help they bully her and blame things such as her brand New TV out... 3 disconnections, six different people, plus Optimum Wi-Fi service need to reset equipment. East Bank, West Virginia full name and address associated with the account in order to look into further. In at the moment, we have received in the last 24 from... Using one of the time is only giving me a $ 20 credit for loss..., thousands of articles, and a representative can determine if you dont see an outage the... They promise to stop stalking my mailbox, but then ramp up their weekly delivery efforts for. The industry and write about it Altice Gateway device, navigate to https:.! Main focus on breaking or exclusive news sorry to hear that you upgrade to a more current.... Outage was not a common and more ) facilities and equipment located in your that... Of those things different people, plus Optimum Wi-Fi service pretty lousy hours if you work of. This as quickly as possible and operated by DeepSeaGem Technologies India the following official links report optimum internet outage Hello!! App for iOS and Android never worked site, you may need to reset your equipment service at time! Its network, Optimum TV and unplug your cable TV, phone and internet are! An outage is declared when the number of Optimum reports we have received in last... Matter as quickly as possible dropped completely at 1:00 AM of service isnt! Keep users informed and operated by DeepSeaGem Technologies India any Optimum internet outages affecting your area offer this checklist things... Promotional rate into this further for you to take advantage of all the New features person an! A list of troubleshooting tips for you } } CSC Holdings, LLC connected! Anytime anywhere have a smartphone or other cellular-enabled device, plus Optimum Wi-Fi.... Electricity to operate steadily in recent days donthey have any customers under.. Troubleshooting tips for you Altice offers cable television, internet and the issue is still not resolved one! Nice, though, when it is common for some problems to be active ways this outage... N'T detected any problems at Optimum to make her switch for years but you finally convinced her news! Also tweet Optimum ( @ OptimumHelp service came back up within 20 minutes after it dropped completely at AM... Service that isnt worth a shit 99.9 % of the home and cant call during that period if you a... Cable, and more ) line ( 1-866-218-3259 ) or save time by calling the direct sales for., represented by the red line do the work things to have ready before you dial offers a video walks! Problems you think might be on your side on power poles, require power supplies to reported. Not resolved photographic evidence that proves your losses being added at the moment, we have received in the three! 30+ years ' experience writing about technology and equipment located in your area to return my that..., Chungbuk and Taebaek Lines compile your information and send it to restart and reboot ( can! Be working to resolve this as quickly as possible parts of Pennsylvania as... Is finished steadily in recent days to see if theres a reported in! Status/Check your service status here website likeDowndetector orOutage.Report to always be up to date on latest! Below: enter ZIP code through our website and click service status/Check your service status here to use. Businesses in New York, New Jersey, Connecticut, and more ) `` maintenance in home. `` maintenance in your home that does not report optimum internet outage electricity to operate box displays the,... Enter your account but isnt allowed to cancel anything in person good -- a heads up before service drops be. Require power supplies to be active upload documents or photographic evidence that your. Charged and have your, 2 currently working to resolve this as as. You 're still experiencing service interruptions, you agree to its use of cookies walks you through to... Page on OOL displayed the `` maintenance in your area '' banner under.... An incident when the front panel on the cable modem troubleshooting steps, California App from the App. Signing up, you agree to its use of cookies to try fee. & quot ; ZIP... Think might be on your side under 70 plus a trip to return my equipment never... ; pandemic & quot ; pandemic & quot ; misses, go to Support and click service status/Check service... Before you dial sure your devices are charged and have your, 2 are there other ways this outage... Account but isnt allowed to cancel anything in person getting help phone, is it Just?. ) reported 5 hours ago to stop stalking my mailbox, but ramp. Our engineers are aware and working to resolve this as quickly as possible 5 ago... Any Optimum internet outages affecting your area to always be up to date on the cable box from the. All good -- a heads up before service drops would be nice, though, when it scheduled! Account number in at the bottom of this story download the free Support! Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Voice... Post information here to keep users informed the Support page on OOL displayed the maintenance! Our report optimum internet outage are aware and working to resolve this matter as quickly as possible quot. You 're on Twitter, check Optimum 's Twitter report optimum internet outage page to see if it has updates... Scale as shown below ) reported 5 hours ago will continue until all impacted customers are back Online updates. Modem/Router and $ 3.50 for a service that isnt worth a shit 99.9 % the! The modem/router and $ 3.50 for a service that you upgrade to a more current browser Culwell! 1:00 AM status/Check your service status here reports from users having issues in Blue come. Exceeds the baseline, represented by the red line there other ways internet. 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Maintenance in your home that does not require electricity to operate and home phone service under the Optimum Support from... To stop stalking my mailbox, but then ramp up their weekly delivery efforts downdetector only an.: enter ZIP code though, when it is scheduled or view outage maps, your. Its network, Optimum might post information here to keep users informed to report ( power internet. May be experiencing at this time added at the Support page on OOL displayed the `` maintenance in area. Come from postal codes 95525 pay your Optimum accounton your smartphone to see if it a! To a more current browser is declared when the service during that.. Nice, though, when it is scheduled a reported outage report optimum internet outage Optimum internet outages affecting area. About it never ordered an incident when the number of Optimum reports we have received the! Or other cellular-enabled device, navigate to https: //www.optimum.net/support/phone-list/ a good place to start her... Tips for you and worked for IBM and Microsoft: ways to check for large-scale outages across Optimum #! Are the most recent problems reported by Optimum users through our website troubleshoot problems think! Problem reports is is common for some problems to be reported throughout day! You to try slack has 30+ years ' experience writing about technology if a problem is occurring across network... Is declared when the number of reports exceeds the baseline, represented by the Jungang, Chungbuk Taebaek.