1 / 10 Desired outcome: To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for A chat box will appear. Ive submitted my refund application on 20 March 2020 and Im still waiting. You clearly have not gone through this process yourself. However, it still insists the goal of providing low-fare flight to everyone. Hence we requested for refund back to credit car. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. :). Step-by-Step Guide on How to Request for Refunds on Airasia Step 1: Visit Airasia's Customer Support Page. Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. I need a confirmation email of my cancellation request. - No grace period or leniency for honest mistake? Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Pls help kabayan, baka you have contact. Thus our first payment of rs.13,157/- is due for refund. kindly email me the cancellation confirmation please at [protected]@yahoo.com I dont know what the progress is because its very very very difficult to get hold of an agent to ask. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. Hi! Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. It promised refunds for flights they canceled during the pandemic. im trying the live chat and its not connecting also no customer service to call. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Refund of money & compensation of the emotional impact this has had. Thank you. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. - Case id 120478040 - want to cancel and take refund of my booking d552m. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Much appreciated! air asia doesnt do full refund anymore, thzy just for you to take a credit that you can use within anyear. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate. Very bad service. Oh My GOd Airasia Been waiting for refund for 4 months already still u havent given back my money is airasia a scam? In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. I paid for my ticket and it did not register in the system so I tried to get my refund for my tickets. Its so frustrating and I am so tired of trying to get my money back so Ive accepted that I might not get my money back at all.. While waiting, follow us on these channels. Even if the airline didnt cancel the flight, even if its a voluntary refundthose airlines allow them to refund. All applicable laws apply and will be enforced. I waited for more than 4 months just to receive an information from them that the booking name or route doesnt match to my request. Oo, alam namin MASSIVE request for refund ang natatanggap nila araw araw, pero parang impossible naman mga refund request made as early as February or March eh until now hindi pa nila maprocess. And I laff at those buy unlimited pass rm 499. Go to the Chats tab. 2 Euphoric_Mist_613 1 yr. ago Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. Wastes time in providing details to end up with a generic Bummer! From 1st March, AirAsia still offers Penang to Kuching flights with a . Eh pano yung mga may booking ng March 18 or kaya March 19 na nagdecide na hindi na tumuloy sa flight nila dahil sympre takot na sa COVID. may i ask if nakuha mo na ang refund mo? Same reply all over again stating that Refund is in Process. Also, if you wish to go to live chat, youll be waiting forever. In 2001, the airline which was heavily indebted was purchased by Tony Fernandes's company Tune Air Sdn Bhd. thanks in adv.! Is nt it your fault On desktop, you can see AVA right away. Di ko po alam kung san sa dalawa yung mali. AVA will greet you and present a menu. I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Tired of all their BS. He is terrible to deal with and at this point in time I think will be late for our flight. During the debt restructuring, the group offered travellers travel credits in lieu of flights. Jan. 28. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of AirAsia. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. airasia is a rip off. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! The refund payment will be credited to the original payment method. Youll be asked if you would like to proceed. The Penang to Kuching direct flight takes two hours and they are operating the final two daily flights on 28th February 2023. Read the full terms here: Terms of Use and Privacy Policy, CONTACT US I need to know ASAP. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. Tap on the floating AVA button on the lower right corner of your screen. AirAsia Group recently raised RM336 million through a private placement exercise and received a RM300 million loan from the Sabah Development Bank. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. The guy need more training. Until the proposal is approved by the scheme creditors and sanctioned by the court, AirAsia X Berhad (D7) is unable to fly or operate business as usual and during this time, we are also not able to provide any refunds, credit accounts or move flights for guests (these being your Guest Entitlements). I hate to wait 9months and until now you did not REFUND ME!. Check with CCco and if any problem you can tell them you will find a CCco that doesnt allow such behavior. If your request is successfully submitted, you will receive a case number at the end of the conversation with AVA which will also be sent to your email address. Download. They closed the case without further explanation. We'll explain your passenger rights and help you obtain a refund or compensation. Al Jazeera Centre for Public Liberties & Human Rights. 1.Confirmation:P52CQM In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. 3:01am. AirAsia X Flight Cancellation and No Refund Issue. Step 2: Click the "Chat with AVA" or the chat bubble located at the bottom right of the page. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . We do our best to keep the content of our blogs updated, but please double check the information directly with the concerned brand or organization (e.g. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. Thank you. Our flight is cancel by airasia. Last May 2020, I got an email from AirAsia informing me that the refund should take 12-16 weeks from the date I received the message due to the volume of requests they are processing. walang kwenta!!! At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). Here is my booking number RQ3RVR. I still don't have refund. Tan Sri Tony Fernandes. Hi Will, like you, Im still waiting for my refund. We had notified them that she could not negotiate stairs. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. You can read the full FAQ on the AirAsia X Travel voucher here. If you fail to make a request within this period, you will not be able to get a refund. its sad to hear about that. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Your email address will not be published. Its been TEN months..I havent received my money. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. 2. Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Submit a complaint to AirAsia and receive as much as 600 per passenger. Departure scheduled 27th March, 2020. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. Thanks! This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Today, we received an email from AirAsia X on the flight cancellation and no refund issue. airasia on Twitter: "@ManviKatia @AirAsiaIndia Hi @ManviKatia ! No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. SEPANG, 29 March 2022 - AirAsia Aviation Group Limited (AAAGL) wishes to clarify that it has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years.. Bo Lingam, Group CEO of AirAsia Aviation Group Limited said: "As one of the world's largest airlines . AirAsia is a low-cost airline based in Malaysia. Maksimal 72 jam sebelum terbang kita mengajukan refund 100% (Basic Fare dan Airport Tax) jika ke credit shell 75% jika refund ke cash (Credit Card or Bank) 2. The problem here is that AA is still refusing to refund passenger fares despite not being able to offer any alternative flights except to limited destinations. Its been 14 months. Refund needed. I received similar letter, 12-14 weeks but till now as per ava still in process and will send message to refund team to expedite, same old reply since 2021! Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . My dad even went to their office but they refused and told him that its non-refundable. How come when you people gave us 30kg baggage allowance and you told its overloaded so couldn't bring in my flight. They promised they Was your issue resolved? should not pay AA / or reclaim the money from them. Refund of money & compensation of the emotional impact this has had. Follow AVAs next instructions. they dont intend to refund thats why its hard to contact them . that is our money! Bulok na airline yan. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Desired outcome: Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? hi, will I get a refund if the flight was delayed for at least 3 hours but I didnt check in? Tap New Chat icon, then select New Contact. Sounds easy,in reality bullshit,try getting your money. November 25, 2021 @ 1:01am. AirAsia Group CEO Tony Fernandes had assured in April that some 450,000 customers waiting for refunds would be repaid despite the airline's cash problems due to Covid-19. yes maika.. walng kwenta yan airline na yan. Have you heard any official updates from AirAsia? I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? Thank you na lang? It was not helpful because instead of offering me at least credit in refunds, it told me I had no other choice but to travel on different dates.. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. thanks in advance. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. It is now May 2022, still In progress. Its been almost 2 years that we were not able to reschedule the flight so I just want to get the money from my air asia credit account. My flight is automatically cancelled by air asia. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. I just tried 4hrs yesterday. Even left my celfone overnight with that live chat. I have been trying to contact AirAsia for support and assistance on my booking. All Rights Reserved. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Air Asia doesnt appear to understand even basic customer service. 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After requesting a refund: 1993 CEO: Riad Asmat Much appreciated flight lang but I check. Fernandes & # x27 ; s company Tune air Sdn Bhd the flight cancellation and refund! Messages, Click here if youd like to unsubscribe from notifications about New complaints of AirAsia & x27. Cancel and take refund of my cancellation request: Terms of use and Privacy Policy, us. Never give you a refund who the hell out few thousands in airline that! And Privacy Policy, contact us I need a confirmation email of my cancellation request AirAsia been for. March, AirAsia still offers Penang to Kuching direct flight takes two hours and they are operating final... Excuse me fuckers, who the hell out few thousands in airline credit gives... And Conditions, Terms of UseandPrivacy Statement - want to sue air Asia doesnt appear to understand basic. She could not negotiate stairs New contact on the other hand the bigger issue we are having is COVID....