UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. We would give them a 5 Star rating. Thank you so much Jan for the great review for Andrew. We could Not be happier and recommend them highly. He was absolutely correct. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. 05/01/22, I turned on A/C units and they were not cooling. Charged them $4600 to replace a water heater. Customer Service. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. Phone calls to management were not returned. Is this even legal? Note that complaint text that is displayed might not represent all complaints filed with BBB. Once parker and Sons received payment ($4500) My concerns repairs went out the hole in my roof and vanished just as my cell phone did. If you would like additional information about our products and services, or if you have a suggestion about how we may better serve you, send us a note using the form below. Parker & Sons just completed an a/c overhaul yesterday. Dominate search results. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. I have been with Parker and Sons for some time now and would highly recommend working here. I escalated my calls again and spoke with management person *********************. We pay for the monthly service plan and we have only been serviced once in 2 years.The very last time they were out was march of 2022, one of our units went out and we had no air. Was honest about several things that the installers did not do or forgot and then proceeded to fix said items. They never stick to things - they make changes too much. ******* said that is not what she sees on the invoice. Why was I not contacted? According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. File a Complaint. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! $300 would've been the right price. Insulating my attic was over $8,000. . Tech was great and confirmed what we already suspected; bad (shorted) 240v circuit. They did some plumbing and electrical work. Accursio was wonderful. I called other companies and all said they overpaid by around $2500 for what was completed. We have to clean ourselves in the office. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. I called Parker and Sons, twice nowthey say they will look into it and get back to me. Then they sent a service guy out and he went up in the attic couldnt find anything wrong. The job got done as quickly as they could because it was a big big job. When they installed the new garbage disposal they did not remove the plug to allow the dishwasher to drain. I would like to talk on two issues I faced with Parker and Sons 1. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. There was installation all over my clothes. We know he'll love your shout-out as much as we do. I strongly recommend other people to choose another company that you can assume professionalism and trust based the contractual obligations agreed upon. They explained every single thing they did. He never mentioned it or touched it the entire time he was here, despite me asking for this specifically before scheduling the visit. Fast service,made sure it was done the way I wanted it. That's the absolute basics and he lied about it. I've known for some time that I needed to Install one, as we had one in our previous home. We repair and maintain existing electrical systems. Gentleman was polite, courteous and professional. BBB is here to help. This is the reason I switched from my previous company! When the installer came out they were nice but didnt even cover my clothes with plastic. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Verification can help ensure real people write reviews about real companies. 9 Parker & Sons reviews. Why didn't the salesman offer a discount coupon if it was available? There is no cleaning staff. They had my new water. Three differentattemptswere then made to reach the customer by phone and an email was also sent. It helps us realize where we may fall short, although we have great intentions. Make certain your home is bright, inviting and guarded against power spikes with our wide variety of electrical services. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. There is NO way the actual install times takes four times as long. This profile is powered by Birdeye. It a Goodman and doesnt run all the time like the lennox Parker and Sons put in. The customer stated she would call us back and rescheduleonce she felt better. Audrey, your safety and satisfaction is of the utmost importance. In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. Hi Lois. Avoid this company. Thanks, judy. Doesn't matter if you have install or not Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Chicago Tribune May 8, 1941, page 29: Mrs. Mary Moncure Parker Services for Mrs. Mary Moncure Parker, playwright and club woman, will be held at 4 p.m. Saturday at Rosehill Cemetery. We can even install a bona fide car charging station in your garage! Never said a word. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. You are in Phoenix. Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. Parker and Sons consumer reviews, complaints, customer service. Well guide you through the process. Purchase and installation of a brand new HVAC unit was completed 6/2722. The salemen told my husband and I our electric bill would be lower because it is energy efficient. Good company with some growing pains but they manage the best they can. They expect allot from employees. This has been almost a year and didnt their installer saw there was a hold in the air ducting? Denise, thank you for the kind words about Josh! 1 Comment Like Comment Share Parker & Sons Hi Kenneth, we couldn't agree more, Mike is the best! Parker : Sons were prompt when summoned over an emergency triggered by a heavy storm in our neighborhood. The company never got to my home yesterday, and I foolishly just rescheduled instead of deciding to reschedule with a more responsive and responsible company. In my initial proposal it clearly states I would be eligible for a "$750 rebate through ************ The tech and I discussed the rebate, and at no point did anyone tell me anything about removing the rebate offer. The gentleman who did my service was knowledgeable and gave me all the options. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. Stay up-to-date on current news, promotions, and industry tips. Later spoke to ******* from Parker and Sons who indicated I would be refunded $219.78 for plan. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Bait and switch sales tactics are illegal. We offer the expert services you need at prices you can live with. Since we opened for business in 2019, we read more. Good company with some growing pains but they manage the best they can. Alternately, if the situation you're dealing with requires talking to a person, we totally understand. This came out to a total of $5,948.97 included a charge of $285.78 for an annual maintenance plan. Here are 8 tips for writing great reviews. We are glad to have been there for you when you needed us most! Submitting a response indicates a willingness to work with customers to make things right. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. They wanted to work it out, but when I called them back, they were condescending and arrogant. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Had been without plumbing for days already. The managers don't communicate well at all. I would like the entire unit replaced due to damages caused by parker and sons employees. *****, the tech, was the rudest person I've come across this year and it's November now. Theres an option thats right for you, we offer a variety of payment plans to suit your needs and keep things simple. Ask them for the parts number and look them up before you agree to their terms or they will lie and steal your money. I woke up with a rainstorm in my living room after a pipe burst upstairs. Find out more about salaries and benefits at Parker & Sons. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. page 5. This company should hire another man/woman to take care of emergencies, or at LEAST do a better job of taking care of clients who actually scheduled you to come to them. (A plumber came in the day before and charged $950 for a day's work.) -$19 Base Pay -Flexible Location -Breaks on chosen time. The Complaint was filed with both Service Finance Complany and Parker and Sons in 6/22/2022 . We are very happy. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. They stand by their product, are customer service pros, and I appreciate the level of service Parker & Sons provides. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. The ease of their financing terms made it a very easy decision to make. Interactions with customer service as wells as the techs on site have always been easy and helpful. Parker and Sons are thieves!! They said they'd refund $1700, and then perhaps my review would become more positive. They were absolutely mind boggling! Our experts are Trust Certified in addition to being licensed, bonded, and insured. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. $673.54 is what I am owed and I want them to refund me for no services rendered . I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. He is a 5 Star Technician and I will ask for him EVERY TIME we need service. Once we received her BBB complaint,we immediatelyreached back out to the customer. Read what our customers -- people just like you -- have to say about our products and services. Find out how we combat fake reviews. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Companies can ask for reviews via automatic invitations. Im without heat. According to anonymously submitted Glassdoor reviews, Parker & Sons employees rate their compensation and benefits as 3.6 out of 5. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. This concern has been brought up to ********** and we will work with them to figure out why this happened. Thank you Diana and Charles for recommending us. Parker & Sons is amazing. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Then you have a group bonus each month and also quarterly bonus. This rating has decreased by -3% over the last 12 months. 6pm time frame. These are just a few examples: Dave at Parker and Sons came to my rescue. ( completely contradicting their message at 10:45 am stating parts are available).Ive reached out to ********************* and ****** ? Took advantage of my elderly parents!

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