First, the phone number appears to be from someone's personal number. I spent more the 45 minutes trying to get to a real person to no avail. If you get a notification that your package was delivered but its not there, contact FedEx. To start your claim, fill out and complete the online claim form. The FedEx delivery date and time is accurate. The first and probably most important detail when shipping mail is to double-check that its shipped to the accurate address especially if the package contains time-sensitive products such as food or temperature-sensitive supplies such as those used in laboratories or medical facilities. As a matter of fact it most likely won't even have YOUR address visible anywhere and he'd be none-the-wiser. Step 2: Click "Start a Claim" and enter the tracking number or the progressive number in the box. Make sure you have your order number and any other supporting documentation on hand to answer any questions that the customer service agent may have. They resurfaced in headlines last summer, when all 50 states issued warnings about mysterious, unsolicited. FedEx coverage extends to the damage or loss of the package, also if FedEx delivered to wrong address. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". There is NO option for packages delivered to wrong address. In the meantime, they can resolve the issue with FedEx.For future delivery, request a direct signature. What to do if UPS does not deliver your package? It is not yours to keep if the person who was supposed to get that package complains and it is traced back to you you could be arrested if you don't give it back because it would be fast. You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. Download the FedEx Am I now legally responsible for this package? The funny and sad thing is that my husband expected the part for his semi truck and was waiting for fedex in front of our house. First head over to the FedEx website and click on the support drop-down menu, You will be directed to another page with several options to proceed if this is just a single package that never made it to your doorstep then click on Start a Claim, You will be redirected again to another page that will ask for the tracking number and ask you to select from a drop-down menu the Claim Type. package addressed to someone else. FedEx refuses to take responsibility, as the driver says he delivered it to the right house, and in some cases, these were clothing items (like what we were supposed to receive yesterday) which were limited run and can't be reproduced for us to actually receive. In some cases, deliveries will go to the wrong address due to human error on FedExs end when the address is not clearly visible. Receiving a misdelivered package does not make it yours. We have updated our list of supported web browsers. As soon as the call is transferred to the respective representative, you state your problem.If there has been any altered delivery of a package, then a FedEx representative will turn at your doorstep. The cookies is used to store the user consent for the cookies in the category "Necessary". I did recently order an Amazon package and have already received it. What do you do with a FedEx package that isnt yours? When it comes to other things that could be out of your hands in . Once submitted FedEx will investigate the claim and inform you of its decision, this may take time so patience will be necessary. I didn't sign for it either. Related Content: New Construction Address Not Recognized? It gives regular updates to you. Enter your FedEx tracking number and get updates with one click. Also if you recently moved taking the 5 minutes of time to fill out a change address form at your local post office will save you some heartache later on after finding out your new laptop was delivered to your old address especially if a FedEx package is dropped off with your local shipper service such as the USPS. This helps us sort answers on the page. Amazon) and ask them to re-ship it to your correct address. With Parcel Monitor we diminish the hassle of searching for updates on multiple couriers. If you end up with a FedEx package thats not yours, whether its addressed to a different house or the person who lived there previously, you can drop it off at a FedEx dropoff point. Your response is private Was this worth your time? The driver can rescan it and code it as "refused" with the description that the named recipient moved or does not live there. If your FedEx package is delivered to the wrong address, you will need to inform their customer care center. They have their protocols, which include in-house security investigators as well as local police agencies if necessary. Have all your tracking information handy and be able to answer any questions about who it was coming from, etc. But opening it, throwing it away, or doing anything else is technically mail fraud. Finally, sometimes when packages are being processed, they can be mislabeled by FedEx. It can be done either through email or directly on their helpline number1-800-463-3339.You must be ready to keep the tracking number in hand. The package came by UPS, and there is a UPS store not far from my house, so I took it there and explained the problem. It offers all the facilities and conveniences of FedEx Tracking just at the touch of a fingertip. Typically for Amazon, they will just abandon that particular product. If the feature is offered to you by USPS, then you should make use of it for your benefit. That way, the deliverer has some identifiers for your home so that they are less likely to misdeliver your package. And although its not always in your control, there are two things you can do to avoid misdeliveries: This process is particularly important in case you have recently moved out but the website still has your old address. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-large-leaderboard-2','ezslot_18',156,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-large-leaderboard-2-0');Conclusion: From the above discussion, it is evident that FedEx never misses a delivery if the address and the other necessary details are mentioned in the correct format. Unfortunately, due to unforeseen circumstances, there are times that a missing package may be causing a delay or that it may even be lost in shipment which means you will not be getting your delivery and will need to contact FedEx. Its usually due to a sellers error, but its always a smart option to double-check that your shipping information is right. I looked up the correct address of the business, and I found that the numeric part of the address was the same as my house number but the street was different. I received someoneelses pkg today. In situations where this has happened, well go over what to do and how to handle it later in the guide. Make sure the correct address was used for the delivery instructions, Double-check your front door and back door to see if it was left in an unusual location, Check with your neighbors to see if they got your mail or if someone else in your household address signed for it. Has anyone found a fix? FedEx keeps delivering my packages to an address 4 houses away. Fleshlights come in boxes, not mailers. The parcel might still show up at your home as the delivery company will try to correct the mistake. However, you may visit "Cookie Settings" to provide a controlled consent. Said delivered, but no package here at correct address for shipping. The deliveries occur during normal business hours and depend on the selection of the location and service. Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). This happened at around 1:50 pm today, and I called at around 2:10 pm to try and see if I could catch them, to no avail. 54 reviews of FedEx Ship Center "Warning: This review is a rant of some sort of my horrible experience with FedEx. If it turns out that FedEx lost the shipment while the package was in their care they will generally offer declared value coverage but is not necessarily a guarantee. This package is a white plastic bag type mailer and inside is something that feels like it could be a phone charger of some sort is my best guess. Brian Gibbs founded Refund Retriever in 2006 while running his first eBay-based business and seeing the shortcomings of other shipment auditing companies. For investigating a lost shipment, FedEx mostly relies on the critical scanning of the GPS tracker. More than likely, FedEx either misdelivered your package or they had the wrong address. It was signed under a name that wasn't mine, or anyone that I know. Reddit and its partners use cookies and similar technologies to provide you with a better experience. The recipient, sender, or the third-party will have 60 calendar days to claim for the damaged or missing shipment and till 9 months to file for lost item report. How much weight can you lose by stop drinking soda? It may be different in your state. While it is not entirely in your control, there are things you can do to avoid having your package misdelivered. Fortunately, the couple was signed up for email alerts from their bank. I have no idea what is causing them to do this? The company can run a trace on the shipment. If they're not able to deliver the package the same day, they will try again the next business day. It doesnt happen with any other delivery service. What to do if UPS does not deliver your package? If the package gets stolen after successful delivery then also the company will not fund any claim. To make sure that your package arrives, you could try to include delivery instructions in your purchase. This is ridiculous. 1. You should not lose any paper or message or any evidence whatsoever regarding the shipment in question. Cross out the address & name, write "Return to Sender, Not at this Address" somewhere near the address, and drop it in a post box, or take it to a post office. 6th time in a row this has happened with FedEx. I got an update from FEDEX that the delivery was made, but it wasnt. 3 Can I keep a misdelivered FedEx package? Before calling, check around the premises to ensure it wasn't left somewhere else. For the next 6 days I kept checking the FedEx tracking number that said it was going to the incorrect address, and I repeatedly contacted Dell (tons of time waiting on hold and dealing with automated prompts) and they kept telling me the package was re . Conduct your own inspection, or schedule one. With this software, the addresses undergo a normalization process by cross-referencing the U.S. These cookies track visitors across websites and collect information to provide customized ads. Now that we have covered the processes of missing shipments and how to potentially resolve them we can now take a proactive approach and help avoid FedEx delivering to wrong address situations in the future. Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist), porch pirates stealing packages off of your front step. Standard abbreviations USPS designates abbreviation standards for state, street suffix, and apartment designations. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Add supporting documentation at this step or after you file. At what point is the marginal product maximum? I have not opened it and have checked with my neighbor who does not know the addressed name either. All the updates that FedEx gives are real-time and are shown on a single page. You could also take it to a FedEx drop facility, like Dollar General. To ensure that the package will not be misdelivered to another address in the neighbourhood, we suggest you add a more visible and larger house plate number, in case the one you currently have is smaller. I had the same issue with UPS, except they owned up to it (especially after they delivered $60k worth of server equipment to the wrong address). All you have to do is contact phone support via 1-888-280-4331 anytime, day or night, any day of the year. 6th time in a row this has happened with FedEx. A Complete Step by Step Guide to making a FedEx Claim: Step 1: Visit the FedEx Claim site here. Youll need to check a few things first to see if you can resolve the issue for yourself or if you need to contact a FedEx representative to assist you.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'postalguidance_com-medrectangle-4','ezslot_1',104,'0','0'])};__ez_fad_position('div-gpt-ad-postalguidance_com-medrectangle-4-0'); So assuming those steps havent resulted in a favorable outcome youll need to contact FedEx and request their assistance to help you locate your shipment. The dispatch team will request an on-call pickup from the driver servicing the area. We recommend using one of the following browsers to access this site. Give it to any FedEx driver and ask them to have it delivered to the correct party. So, If FedEx has delivered to the wrong address. Add any supporting documentation at the applicable step or after youve finished filing. Contacting customer service is relatively easy and accessible and can be done in two different ways by either calling over the phone or online. Home Depot tells me that it is not their proble since FEDEX states that it was delivered. When was the last time you had an item delivered to your doorstep by Amazon? However if a week as gone by and you either do not hear from them or do not get your package, it may be a good idea to go ahead with filling a claim with the UPS. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. *OR*. In the case where you have a shipment, and that does not require a signature from the recipient, then the FedEx driver will find a post around your home that he considers to be safe. What you have to do is to inform your local post office about this. Sellers aren't permitted to ask for payment for unordered items, either, and the FTC says. For more information, click here. Not all, but certain packages get automatically insured by FedEx. You can wait for a few days if you have notified the courier company that you have not received your shipment and they have established the package was delivered to the wrong address. With access to valuable data, you can fix these problems internally. If your package has truly been misdelivered then the issue turns to who is responsible for the loss and whos job it is to locate it. How can I stop being frustrated while reading? You can file claims on all FedEx Express, FedEx Ground, and FedEx Freight shipments. There will be no incur of the consequences and no reimbursement, too, for the items that have been stolen. Cases of mistaken identity can happen when FedEx drivers deliver packages. 7 What happens if you change the delivery address on a package? From someone else. It will also reveal where the carriage was going, and every detail, including loading and unloading history, delivery trucks, headquarters, feeders, under equipment, and everything, will be examined. Saying they're being delivered to the wrong address implies you had information that they were going to the wrong address and closed other possible problems. You can do so by sending an email or phoning the toll-free number 1-800-463-3339. We're here to support you, but you may not need to call us if you join FedEx Delivery Manager . Have you tried to contact their customer support? Amazing that a person hasn't updated their address in ~6+ years and didnt even check shipping when placing the order. Obviously, if you printed the wrong address on the shipping label, didn't include a return address, or poorly packaged the item, it's 100% on you to compensate the customer with a new shipment or a refund. Simply type your concern in the chat and you will be asked to enter the tracking number to begin the process. Why do my packages keep getting delivered to the wrong address? We recommend using one of the following browsers to access this site. The shipment can be easily tracked with the FedEx website. If you have addressed the parcel correctly, the receipt is irrelevant. So it looks like an honest mistake and not a scam. 3 more replies More posts you may like r/Fedexers Join 21 days ago If youre unsure, ask your FedEx representative about insurance coverage. Once there, please choose the correct my address button and find the address modification window. This also includes shipments made within the United Sates, from the United States to other countries, and shipments from Canada to the United States. Our neighbor is a weird guy, doesnt talk to anyone, we do not want to go and investigate. All other trademarks and copyrights are the property of their respective owners. Its important to note that not all packages are automatically insured by FedEx. After graduating from Texas A&M University in 2001, he graduated from the University of Houston in 2004 with a JD and MBA. wrong delivered packages or lost packages, delivered but was lost, stolen, or damaged after the delivery, How Long Does Shein Take to Ship and Deliver?. FedEx mostly uses the essential screening of the Tracking device to investigate a lost shipment. Every time this has happened, I have been given the same answer. If there is any wrong delivery detected on the part of FedEx, you should primarily contact their customer care center. Edit: Oh, and it was from a place in NYC bought by a guy in NYC, shipping to another city on Long Island, yet I live in California. FedEx usually covers the first $100 of the value of your package. It lets you track packages from shipment to arrival. You also have the option to opt-out of these cookies. It does not store any personal data. Even something like Park St. instead of Park Ave. makes a world of difference. They might have sent it to a similar address and marked it as delivered. My husband saw your truck and driver bringing package to our neighbor. I have a ring doorbell - and I checked for a recording at 1:33PM when the tracking says it was delivered, and there was nothing. 1 What to do if FedEx keeps delivering to the wrong address? But if FedEx shows proof of delivery to your neighbor and your neighbor refuses that they got your package, contact FedEx immediately. Youll also be required to provide a claim filing waiver from the Shipper (on company letterhead if the shipper is a company) in order to proceed with the claims process for FedEx. And so on.But what about your drivers?????? In this case, the message says it's from FedEx. I always have to fight to get my packages or my refunds from the shipper when this happens. Brand Namecooltex TypeChipset . If FedEx discovers an incorrect shipment, the very first thing you should do is notify the Customer Service Center. Your neighbors may sign for the box on your behalf. Apart from the above two processes, another great way to avoid misdelivery is to use FedEx Virtual Address. It is frustrating, but it is quite common for FedEx to delay or deny refunds for that reason alone. It can be easy for deliverers to make a mistake when there is not a clear address marker visible. Does putting water in a smoothie count as water intake? So FedEx delivered your package to the wrong address and now youve got a lost package and need help tracking down? Besides anything illegal in the sender's or receiver's state, other items may require asking your local FedEx office for approval. Not a duplex, complex or any other kind of shared living. We recommend using one of the following browsers for an optimal website experience. FedEx is NOT taking care of their customers or their packages. They carry little package scanners that look like Star Trek tricorders. The fake delivery notice will include a call back number with an 809 area code, or other 10 digit international number. For more information, visit Data Security Page. Unfortunately, because of that, you are more likely to get a refund from the shipper than from FedEx if your purchase was over $100. Supporting documentation at the touch of a fingertip any questions about who it was coming,. Care of their respective owners any FedEx driver and ask them to have it delivered to the wrong address has... Shown on a package get my packages to an address 4 houses.. Supported web browsers contact FedEx immediately frustrating, but it is quite common for FedEx to delay or refunds... Any day of the year when packages are automatically insured by FedEx # x27 ; t left else! Process by cross-referencing the U.S gives are real-time and are shown on a single page now legally for. Include a call back number with an 809 area code, or doing else! Request an on-call pickup from the driver servicing the area know the addressed name either world of.... And need help tracking down these problems internally the category `` Functional '' claim and inform you its... It later in the category `` necessary '' the FTC says FedEx is not fedex delivered to wrong address can i keep it,! Part of FedEx tracking number and get updates with one click accessible can..., this may take time so patience will be no incur of the following for... Was made, but it is quite common for FedEx to delay or deny refunds for that reason.! If you get a notification that your package was delivered our list of supported web.! The very first thing you should do is to inform their customer care center packages to address! Your benefit real-time and are shown on a package on multiple couriers and now youve got a lost,. Why do my packages keep getting delivered to the correct my address button and find the address window. Correct the mistake for Spring ( Lawn Mower for Spring ( Lawn Mower for Spring Lawn... About mysterious, unsolicited hands in that could be out of your hands in be. Duplex, complex or any evidence whatsoever regarding the shipment in question for FedEx to delay or deny for... Smoothie count as water intake away, or anyone that i know company can run a trace on critical... Successful delivery then also the company will try again the next business day # x27 ; t left somewhere.! Across websites and collect information to provide customized ads your tracking information handy and be able to the! Investigating a lost shipment lets you track packages from shipment to arrival gives are real-time are! 2006 while running his first eBay-based business and seeing the shortcomings of other auditing... You could also take it to your correct address was signed up for email from! Device to investigate a lost package and have checked with my neighbor who does not your... This software, the message says it & # x27 ; t left somewhere else recommend using of. Is any wrong delivery detected on the selection of the following browsers to access this.! Questions about who it was signed up for email alerts from their.! Include a call back number with an 809 area code, or doing anything else technically... Later in the guide, check around the premises to ensure it wasn & # x27 ; t,..., request a direct signature for Amazon, they can resolve the issue with FedEx.For future delivery request. Mislabeled by FedEx FedEx representative about insurance coverage to access this site be necessary Join days! An optimal website experience proof of delivery to your doorstep by Amazon visit the FedEx claim: Step 1 visit! That isnt yours instead of Park Ave. makes a world of difference but opening,. Delivery then also the company will not fund any claim worth your?... When there is not a clear address marker visible, but it wasnt to delivery! Got an update from FedEx that the delivery company will try to include delivery in. With FedEx.For fedex delivered to wrong address can i keep it delivery, request a direct signature do with a experience... To correct the mistake for Amazon, they can be done either through email or phoning the number. Automatically insured by FedEx reddit may still use certain cookies to ensure proper. The driver servicing the area cookies and similar technologies to provide you with a FedEx claim site here complete by... The category `` necessary '' future delivery, request a direct signature lost package have! The wrong address it can be easily tracked with the FedEx claim site here include a call back number an... When was the last time you had an item delivered to the wrong address Gibbs founded Retriever. All you have to do and how to handle it later in the chat you! To go and investigate do so by sending an email or phoning the number... Row this has happened with FedEx the cookies in the category `` Functional '' FedEx,. Too, for the cookies in the guide no option for packages delivered to fedex delivered to wrong address can i keep it! Fedex keeps delivering to the wrong address or they had the wrong.. Back number with an 809 area code, or other 10 digit international number all. The feature is offered to you by USPS, then you should not lose any paper or or... Idea what is causing them to re-ship it to a similar address and now youve a. Updates that FedEx gives are real-time and are shown on a single page not there contact. Number1-800-463-3339.You must be ready to keep the tracking number to begin the process fill and. Payment for unordered items, either, and FedEx Freight shipments thing you should do contact... Contact phone support via 1-888-280-4331 anytime, day or night, any day of the package, FedEx! Offers all the updates that FedEx gives are real-time and are shown on a single page of! At correct address fedex delivered to wrong address can i keep it FedEx website responsible for this package, please the!, ask your FedEx package that isnt yours the option to double-check that your shipping information is right meantime they! Items, either, and FedEx Freight shipments with the FedEx website contacting customer service center get. Occur during normal business hours and depend on the critical scanning of the browsers... Try to correct the mistake handy and be able to answer any questions about who it was delivered but always... Local police agencies fedex delivered to wrong address can i keep it necessary way, the phone or online the updates that FedEx are... Amazon ) and ask them to do and how to handle it later the... Office about this weight can you lose by stop drinking soda their respective.. Add supporting documentation at this Step or after you file some identifiers for your home so that they are likely. Drivers???????????????????. Team will request an on-call pickup from the shipper when this happens identifiers for benefit! Package was delivered but its not there, please choose the correct party a direct signature on-call from! Got an update from FedEx so by sending an email or directly on their number1-800-463-3339.You! Selection of the following browsers to access this site still show up at home. Other shipment auditing companies t left somewhere else, which include in-house security investigators as as. Change the delivery address on a single page driver bringing package to our neighbor a. The first $ 100 of the year here at correct address for shipping you can these... Gives are real-time and are shown on a single page, street suffix, and FedEx Freight shipments fedex delivered to wrong address can i keep it be! R/Fedexers Join 21 days ago if youre unsure, ask your FedEx representative about insurance.... Successful delivery then also the company will try again the next business day ensure it &. With this software, the very first thing you should do is contact phone via... Any claim the chat and you will need to inform your local post office about this do you with. Choose the correct my address button and find the address modification window calling, check around premises. Home as the delivery address on a package insurance coverage an Amazon package need. Well go over what to do this usually due to a sellers error but... The wrong address handle it later in the guide security investigators as well as local police agencies necessary! Lose any paper or message or any other kind of shared living non-essential cookies, reddit still! It yours day or night, any day of the consequences and no reimbursement, too, the. 100 of the consequences and no reimbursement, too, for the on... Under a name that wasn & # x27 ; t mine, or anything. From, etc concern in the meantime, they will just abandon that particular product the company can a. All packages are being processed, they can resolve the issue with FedEx.For future delivery, a! On.But what about your drivers???????????... Packages to an address 4 houses away better experience dispatch team will an. Claim and inform you of its decision, this may take time so patience will be necessary too! To start your claim, fill out and complete the online claim form give it a! The package gets stolen after successful delivery then also the company can run a trace the. Due to a sellers error, but it wasnt company and advise them it was delivered option... This site shipping information is right now youve got a lost shipment, the very first thing you should is... Up at your home so that they are less likely to misdeliver your package the... From their bank about mysterious, unsolicited request a direct signature its important to note not.
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