(513) 459-8885. Please. "I was like, 'How many charges are you guys gonna charge me?'" Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Im glad we over-prepared and had low expectations, but honestly we had a blastand we were there spring break week, along with seemingly every other family in New England. We look forward to welcoming families back to our resorts and creating more howling fun moments. As long as we have a credit card on file, you are welcome to charge back to your suite. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. There is a nominal fee for each long distance call. Its as awful as it sounds and theres no way to avoid it. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. He brings real fun and joy every time. Have questions about our suites or need help planning your stay? Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Taxes and fees that are shown are estimates only. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. .no matter what their ages! What does the Flex package cover and when can it be purchased? If your plans change at the last minute (or anytime within 3 days of arrival), call us and we'll try to rebook your trip for different dates. Trash, food and feces all over the ground. Some properties may have special restrictions. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Does the lodge offer a commissionable rate for travel agents? Cards are authorized for $100 per night at check-in. Points are calculated based on the final folio, and are posted after completing your stay. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. The room was okay, but we didn't spend much time in the room anyways. Lock in the lowest price from these sites. We had bags with our swimsuits and flips, etc. The splash zone was good for the youngest. So half of the water park was closed on a Saturday. So after reading all the reviews on here I prepared for our vacation like we were heading into a Syrian war zonepacked a white noise machine, our own pool towels, all the food and canned coffee drinks wed need to survive for three days, and had some very serious conversations with my kids about how we were going to get to do some fun things but only after waiting in some very long lines. The place is way overpriced. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. What do I need to provide when I arrive at the lodge? The next time we went to the waterpark area, I made everyone dry off and then check the towels back in before we walked back to our room (cold and damp).My son wanted to go to GWL again for his 8th birthday (like we did March 2020), so I booked a stay for our family and a friend's family. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. They were moderate and fun. I only wish they would change it up periodically so there would be different quests when we return, but I'm pretty sure they are always the same. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". My takeaway? Review tags are currently only available for English language reviews. ContactCustomer servicefor further assistance. Does the resort have wheelchair accessibility? Suitable swimwear is required for personal safety. "I would say shame on you for your customer service," said Walker, who's howling mad. For the safety of our guests Segways, Hoverboards, self-propelled scooters, and similar devices are not allowed to be used, charged or storedinside the hotel. Great Wolf Lodge does allow RV parking as long as you are a registered guest. "He had a really good birthday," Walker said. Next time, I would recommend arriving in your swimsuit and appropriate footwear.We did not rent a cabana, but inquired about them. Providence, Rhode Island 1 Very appreciative of COVID Cancellation Policy Review of Great Wolf Lodge Reviewed May 13, 2022 I have brought my kids to this location many times in the past and they love it. Do the rooms have a refrigerator and/or microwave? Great Wolf Lodge is not responsible for overdrafts or fees associated with your debit card. Are water park passes included with stay? As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Reserve your cabana today! If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. Or simply let your recipient decide how to use the denomination you select. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. Guest further acknowledges and agrees to comply with all safety requirements . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The women's room was utterly disgusting. YouTubes privacy policy is available here and YouTubes terms of service is available here. Hope they are proud. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Points can be redeemed when bookingthe room portion of a future stay. Email this Business. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). The resort will close on Sunday, March 15 at 2 p.m. Room check-in does not begin until 4:00 p.m. or as your room becomes available. "It's going to be six or seven. Where can I purchase toiletries if I forgot something? more. Bonus Deals can be used with deal codes. It can only be purchased at the time of booking. Please do not use or loiter around the RV during your stay. You are subject to the best available rate on these new dates. Are cabanas available to use in the water park? If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. All credit card transactions are secure and personal information is not submitted to third parties. Temporary use of wheelchairs are available through Guest Services on a first come, first serve basis. Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. Due to Covid-19 safety precautions, the water park and all additional amenities are currently reserved only for our guests. We recommend packing a smaller bag with bathing suits and a change of clothes and leave the rest of your luggage locked in your car. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. For the health and comfort of all of our guests, we do not allow any pets into the lodge. Vendemos pases diarios para el parque acutico? Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Please see a Pack Member for assistance. Please have a look at all dining options here. We can also assist with rescheduling your stay for a time that works better for you; please contact. I was actually surprised by how good the pizza is. 2 minute read. The indoor water park in Fitchburg states. This place is so out dated and overpriced. Great Wolf Lodge plans to reopen on April 2. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. Balcony/Patio suites can be reserved online by clicking "with Balcony/Patio" on the Suites page during the booking process. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. It refunded many customers, but some fell through the cracks. We do not offer any hook ups or dumping stations. Please allow up to 5 business days for points to post in your account. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. This place is not worth all the money you spend to get a room and book activities for your kids. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. I took the kids again in Sept 2020, after lock down began. Yes! Everything else in both sides was just toddler areas - up to 2 feet deep, except for the wave pool, which my 7-year-old and I likes. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. Sower heads and controls are not at all kid friendly. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Is there a need for sunscreen? Answer 1 of 11: Hi fellow US travelers! However, you may smoke in designated smoking areas. Please check with the front desk or your Lodge Life to find the location. There have been no reported cases of COVID-19 at Great Wolf Resorts. We got our wristbands and proceeded to the pool area. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. There are lockers, showers, and changing areas available for your use in the water park. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. Love DD. Checks cannot be used as a form of payment at the lodge, only for a deposit. I will never spend money here and encourage others not to.More. We welcome guests with special dietary needs. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. Dunkin Donuts was just ok. We appreciated being able to order on the app for pickup and we ate all meals in our room except for the first one at Camp Critter. We went to GWL in March 2020 after covid began, but prior to lock down. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . More. We had a standard room with 2 adults and 2 kids (17 &8). Even some of our adult visitors got in on the action. We love this place! Cabanas are available to rent daily for your family's comfort and convenience in the water park. Only members that complete their profile and create a password can redeem Voyagers Points and be awarded Bonus Deals. Purchase Gift Cards. It will not be available to add once the reservation has been booked or if it is less than 10 days prior to the scheduled arrival date. Returning the towels to the waterpark area is very inconvenient. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. Review tags are currently only available for English language reviews. This is a challenging time, and we are very appreciative of the overwhelming support from all families who enjoy spending time together at our resorts. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). There are also spinners in the water park to dry swimsuits. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. This is customer service at its best. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. The resort was supposed to re-open 3/22 (after being closed due to covid). It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. I let employees know. How do I set up a group stay or event at Great Wolf Lodge? Can I redeem points when booking a stay at the Niagara Falls, Ontario lodge? The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. Please view ourterms and conditions for detailed information on our cancellation policy. Please be advised that if the crib is not returned upon check out there is a replacement charge. We use cookies to improve your experience on this site, to show you personalized advertising, and to gather web traffic data. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. You want to play MagicQuest? Guest laundry is available on-site. Can I add Bonus Deals on top of point redemption? Local calls are included in your stay. Not sure what to bring? Ask candicea500 about Great Wolf Lodge Traverse City, Ask deborahmO2508LH about Great Wolf Lodge Traverse City, We had a good time, but the place could use some updates, Ask buzymommy27 about Great Wolf Lodge Traverse City, Ask X9124TPandrewl about Great Wolf Lodge Traverse City, Ask T7979ZRanthonyg about Great Wolf Lodge Traverse City, Ask flyfishrman about Great Wolf Lodge Traverse City, We compared the lowest prices from 10 websites, We compared the lowest prices from 9 websites. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). However, Gov. Esta es nuestra manera de evitar el hacinamiento y los largos tiempos de espera. We can also assist with rescheduling your stay for a time that works better for you; please contactCustomer Serviceto reschedule. Requests for interpretation services can be made by sending an email to the following address: [emailprotected]. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. This program is a pipeline for future leaders for Great Wolf Lodge's current and future resorts. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). We require guest checking in to be at least 21 years of age. I have brought my kids to this location many times in the past and they love it. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. Manteca's location is the 19th Great Wolf Lodge to open . Do children need to be supervised in the water park? Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. In case you do forget an item at home, please come and visit us at one of our shops where we offer a large variety of products. Based on the information available to us, we made the decision to accept new reservations for the Great Wolf Lodge New England from July 1, 2021 onward, the company told MassLive. Yes, you can purchase a Day Pass to enjoy the pools, slides and more in our 84 degree water park. We got the kid cabin and the kids loved having a separate area with their own TV and table. Do you sell day passes to the water park? Dont even get me started on the arcade. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. "We were, like, 'We need something with water.'". We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. We will not accept cash at check-in or any outlets. Besides us I counted less than 10 guests wearing masks for the two days we were there. Each floor has a designated vending machine and ice machine area. Larger items, such as luggage, will need to be kept in your suite or vehicle. We can also assist with rescheduling your stay for a time that works better for you; please contact Customer Service to reschedule. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Do you accept prepaid cards and debit cards? The following day the park was just as filthy. If my family has food allergies, how can I let the resort know? If you would like information on a full service kennel in the Grand Mound area, select one of the links below. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Qualifying stays also earn points for packages added, cabanas, ancillary purchases such as late checkout, and onsite spending charged to the room, such as retail or food. Lowest Rate Guarantee! Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. Indoor waterpark resort Great Wolf Lodge has axed its plans to expand to Visalia. I have more points than the room costs. Accessible suites are labeled as such and marked by an accessible icon within the booking process. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. It was there for more than an hour while they cleaned the rooms around it.- Grossness: The lifeguards are all teenagers - they don't enforce any cleanliness rules. Get browser notifications for breaking news, live events, and exclusive reporting. Why not spend $22 on the better want that does absolutely nothing when you leave the hotel? Can we bring our own puddle jumpers/life jacket? How much of the park is outdoors? I booked a stay over 60 days in advance as part of a running promotion. The shower handle was semi-broken and hard to turn on and off at times. Are there any water park restrictions if I am pregnant? "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. This is a staffing issue, not a space issue-wed wait 45 minutes for a table and the restaurant would only be 1/3 full and the very kind and hardworking staff would be rushing around like maniacs. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. When do I need to fill out a credit card authorization form? While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. Towels are provided for your family in the water park as well as bathing towels in your suite. The company has done this a few times over the past year. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Did our kids have the best time ever? Points cannot be redeemed when booking by phone. Food is edible at best. 1 minute read. The hotel and indoor . We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. We just spent a week in Estonia and Finland. If the cardholder is not going to be present at check-in, a credit card authorization form is required. If you're not swimming, you may still wish to bring comfortable clothing for our 84-degree water park area. Qu necesito mostrar cuando llegue al resort? Guests are required to wear a face covering in all public areas of the resort except while dining, visiting outdoor areas where a physical distance of six feet is maintainable, or when actively enjoying the water park attractions, the website states. / CBS Chicago. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. This is the version of our website addressed to speakers of English in the United States. Overall, you can do the entire water park in a day - multiple times - and never need to go back.- Towels - they will let you take as many towels as you like - but they charge you $15 for every towel over the number of guests you have. This most recent visit we had kids ages 17, 16, 13, and 7. They then had to postpone until February, which then got postponed again. Our resorts consistently rank high in cleanliness as measured by you, our guests! I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. In my opinion they should have honored our original booking price. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. Uno de los miembros en mi grupo tiene alergias. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. "It was our 3-year-old's birthday," she said. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We completed the quests as a family and wandered the resort for miles completing quests and watching her name on the leaderboard. The kids had a fun, albeit an expensive weekend ($600+/night). No outside food or beverages are permitted in the water park. Are Pack 'n Play cribs available to reserve during stay? Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. This is a great vacation for a very specific type: families with young kids, disposable income, and a high tolerance for noise and crowds. And if you haven't met Mr. Doug, you haven't met fun! February 28, 2023. Points can only be redeemed at our U.S. lodges. We do have a locker room with small lockers available for your use. I have brought my kids to this location many times in the past and they love it. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Learn how to find your missing items by visiting the lost and found page. We provide towels in the water park area. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. I recommend that as a healthier alternative than mindless video games. What is included with the cost of the suites? We stayed as a family of 4 on a Friday night 5/2022. Services covered by our Resort Fee include water park amenities like life jackets and towels, resort-wide access to wireless internet, virtual concierge service, in-room amenities such as a coffee maker and mini-fridge, and perks unique to Great Wolf Lodge like access to complimentary arts & craft projects provided during select kids entertainment programs, and complimentary Wolf Ears for kids 12 and under. There are changing rooms, lockers and showers available for you. Lifeguards are provided to monitor and respond to emergencies, but not to baby-sit children. 2021 CBS Broadcasting Inc. All Rights Reserved. Can we request a balcony or patio during the reservation process? "We have had no reported positive COVID-19 cases within our guest or pack. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Yes, the water park is kind of a dystopian nightmare. The grand opening date is set for Thursday, Sept. 17. Will my suite be pre-assigned prior to my stay? Learn More About Great Wolf Resort's Privacy Policy. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. Waterslides and our elevated attractions are not wheelchair accessible. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. The Lodge assigns suites on the day of arrival. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. Los chalecos salvavidas aprobados por la Guardia Costera estn disponibles por orden de llegada. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . 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Or receive Bonus Deals in Sept 2020, after lock down began future for! Our original booking price or your Lodge Life to find your missing items by visiting the lost and page! And ice machine area eyelashes were floating in the water park access and lodging, but hot.. Any pets into the Lodge to the following address: [ emailprotected ] when bookingthe room portion of running... Had put down 2 months prior ' '' by how good the pizza is redeemed during a future.. Moved to 4/5, and are posted after completing your stay for a time works!